The role triages and prioritizes support requests, production issues, defects, enhancements, and operational escalations; coordinates assignment and resolution across business, technology, and vendor teams; manages queue health and the operational backlog; and ensures stakeholders receive timely, clear communication. Serves as the primary business-facing intake and support contact for users of the Medical Stop Loss technology platform, including platform questions, production issues, access concerns, defects, enhancement requests, and operational escalations.