Title Operations Support Manager Department Operations / Call Center Reports To Vice President of Operations / Chief Operating Officer Works Closely With Brand General Managers, Service and Install Managers, Call Center Leadership, Comfort Advisors, Marketing Director, and Finance Direct Reports None Location Georgia-based, on-site, with platform-wide responsibility Travel 35%+ for brand and call center visits FLSA Status Full-time, exempt Compensation $75,000 - $80,000 base salary plus a 10% annual performance bonus, with possibility of bonus with go-gets and full benefits . Essential Duties and ResponsibilitiesReporting and Data Analysis Build, maintain, and distribute the recurring daily, weekly, and monthly reporting out of ServiceTitan: call volume, booking rates, dispatch efficiency, technician performance, revenue, membership, and the estimate and proposal pipeline.