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Operations Manager

Responsible for all aspects (outside of medical decisions) of the clinic they supervise, including recording accurate and detailed pet records and bio notes, reporting all incidents to the correct parties, and being timely insubmitting any paperwork to their leadership team . PetIQ provides convenient and affordable pet health and wellness products and veterinary services to pets and their families through retail and ecommerce channels across the country.

KBSkills

ACTIVE

Our Mobile Veterinary Supervisors are responsible for many aspects of the veterinary clinics they supervise.  This includes recording accurate and detailed pet records and bio notes, collaborating with the field office leadership team, reporting incidents and maintaining a great relationship with our retail partners. PetIQ provides convenient and affordable pet health and wellness products and veterinary services to pets and their families through retail and ecommerce channels across the country.  We are advocates for pet parents, because we believe that all pet parents should be able to provide necessary care that enhances the lives of their pets.  Job Overview: <ul style="margin:0px;padding:0px;font-family:'verdana'"><li style="margin:0px 0px 0px 32px;padding:0px;font-size:11pt;font-family:'calibri' , , sans-serif">Collectpayment, dispense and label medication, and reviewsdischarge paperwork with pet parents </li><li style="margin:0px 0px 0px 32px;padding:0px;font-size:11pt;font-family:'calibri' , , sans-serif">Knowledgeable in safe restraint of pets for wellness procedures including vaccines, nail trims and microchipping  </li><li style="margin:0px 0px 0px 32px;padding:0px;font-size:11pt;font-family:'calibri' , , sans-serif">Works together with members of the office leadership team to coach, mentor, and inspire veterinary clinic assistants </li><li style="margin:0px 0px 0px 32px;padding:0px;font-size:11pt;font-family:'calibri' , , sans-serif">Actively participates in the development of veterinary clinic assistants, monitoring processes, procedures, and pet parent interactions  </li><li style="margin:0px 0px 0px 32px;padding:0px;font-size:11pt;font-family:'calibri' , , sans-serif">Maintains a clean and sanitary work environment by disinfecting surfaces and equipment between each pet </li><li style="margin:0px 0px 0px 32px;padding:0px;font-size:11pt;font-family:'calibri' , , sans-serif">Responsible for all aspects (outside of medical decisions) of the clinic they supervise, including recording accurate and detailed pet records and bio notes, reporting all incidents to the correct parties, and being timely insubmitting any paperwork to their leadership team </li><li style="margin:0px 0px 0px 32px;padding:0px;font-size:11pt;font-family:'calibri' , , sans-serif">Shares the responsibility of driving the van to and from clinics responsibly, loading and unloading the vans upon arrival and departure (Community Clinics) </li><li style="margin:0px 0px 0px 32px;padding:0px;font-size:11pt;font-family:'calibri' , , sans-serif">Knowledgeableonour services and products </li><li style="margin:0px 0px 0px 32px;padding:0px;font-size:11pt;font-family:'calibri' , , sans-serif">Proficient in making strong recommendations based on an understanding of canine and feline diseases to every pet every time based on pet’s lifestyle  </li><li style="margin:0px 0px 0px 32px;padding:0px;font-size:11pt;font-family:'calibri' , , sans-serif">Promotes a culture of safety in each clinic and lives our values while reinforcing our brand promise with pet parents, partners, and team members  </li><li style="margin:0px 0px 0px 32px;padding:0px;font-size:11pt;font-family:'calibri' , , sans-serif">Ability to executeinventory processes, including maintainingaccurate product counts, and understanding expiration dates for vaccines, medication, products, anddiagnostic supplies </li><li style="margin:0px 0px 0px 32px;padding:0px;font-size:11pt;font-family:'calibri' , , sans-serif">Ability to direct the clinic flow by utilizing effective communication, organization, and time management skills </li><li style="margin:0px 0px 0px 32px;padding:0px;font-size:11pt;font-family:'calibri' , , sans-serif">Actively engages in weekly or biweekly 1-on-1s with office leadershipfor continued leadership development </li><li style="margin:0px 0px 0px 32px;padding:0px;font-size:11pt;font-family:'calibri' , , sans-serif">Provides customer service to pet parents by answering questions and assisting them through the clinic process  </li><li style="margin:0px 0px 0px 32px;padding:0px;font-size:11pt;font-family:'calibri' , , sans-serif">Achieves goals as set by their manager including dollars per pet, pets per clinic, preferred product and microchips sold </li><li style="margin:0px 0px 0px 32px;padding:0px;font-size:11pt;font-family:'calibri' , , sans-serif">Establishes and maintains effective relationships with pet parents and partners </li><li style="margin:0px 0px 0px 32px;padding:0px;font-size:11pt;font-family:'calibri' , , sans-serif">Other duties as assigned  </li></ul>  Minimum Qualifications: <ul style="margin:0px;padding:0px;font-family:'verdana'"><li style="margin:0px 0px 0px 24px;padding:0px;font-size:11pt;font-family:'calibri' , , sans-serif">Must be 18 years of age or older  </li><li style="margin:0px 0px 0px 24px;padding:0px;font-size:11pt;font-family:'calibri' , , sans-serif">Valid driver’s license  </li><li style="margin:0px 0px 0px 24px;padding:0px;font-size:11pt;font-family:'calibri' , , sans-serif">Must be able to work weekends, varied weekdays and times, occasional overnights  </li><li style="margin:0px 0px 0px 24px;padding:0px;font-size:11pt;font-family:'calibri' , , sans-serif">Reliable transportation to and from work  </li><li style="margin:0px 0px 0px 24px;padding:0px;font-size:11pt;font-family:'calibri' , , sans-serif">Present professional appearance and positive conduct  </li><li style="margin:0px 0px 0px 24px;padding:0px;font-size:11pt;font-family:'calibri' , , sans-serif">Punctuality and dependability are highly valued </li><li style="margin:0px 0px 0px 24px;padding:0px;font-size:11pt;font-family:'calibri' , , sans-serif">Must be able to drive a company vehicle for long hours and in various terrain and weather conditions. Portion of workday spent in vehicle. (VIP Petcare Community Clinics)  </li><li style="margin:0px 0px 0px 24px;padding:0px;font-size:11pt;font-family:'calibri' , , sans-serif">Some outdoor clinic work and activities may be necessary  </li><li style="margin:0px 0px 0px 24px;padding:0px;font-size:11pt;font-family:'calibri' , , sans-serif">Must be able to work for prolonged periods of time in the field, including 12–14-hour days  </li></ul>  Education Requirements:  <ul style="margin:0px;padding:0px;font-family:'verdana'"><li style="margin:0px 0px 0px 24px;padding:0px;font-size:11pt;font-family:'calibri' , , sans-serif">High School Diploma or equivalent required  </li></ul>   Preferred Qualifications:  <ul style="margin:0px;padding:0px;font-family:'verdana'"><li style="margin:0px 0px 0px 72px;padding:0px;font-size:11pt;font-family:'calibri' , , sans-serif">Previous customer service sales experience  </li><li style="margin:0px 0px 0px 72px;padding:0px;font-size:11pt;font-family:'calibri' , , sans-serif">Previous leadership experience </li><li style="margin:0px 0px 0px 72px;padding:0px;font-size:11pt;font-family:'calibri' , , sans-serif">Navigate computer hardware (iPad, Bluetooth devices and more)   </li><li style="margin:0px 0px 0px 72px;padding:0px;font-size:11pt;font-family:'calibri' , , sans-serif">Strong organizational, problem-solving, and analytical skills  </li><li style="margin:0px 0px 0px 72px;padding:0px;font-size:11pt;font-family:'calibri' , , sans-serif">Ability to work within a team to meet team goals and objectives  </li><li style="margin:0px 0px 0px 72px;padding:0px;font-size:11pt;font-family:'calibri' , , sans-serif">Comfort level in approaching host location’s customers to educate about our clinics  </li><li style="margin:0px 0px 0px 72px;padding:0px;font-size:11pt;font-family:'calibri' , , sans-serif">Ability to adapt to changing priorities  </li></ul>   Physical Requirements: <ul style="margin:0px;padding:0px;font-family:'verdana'"><li style="margin:0px 0px 0px 20px;padding:0px;font-size:11pt;font-family:'calibri' , , sans-serif">Ability to perform the essential job functions consistently safely and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards. </li><li style="margin:0px 0px 0px 20px;padding:0px;font-size:11pt;font-family:'calibri' , , sans-serif">Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards. </li><li style="margin:0px 0px 0px 20px;padding:0px;font-size:11pt;font-family:'calibri' , , sans-serif">Must be able to lift and carry up to 50 lbs.  </li></ul>  Why join the PetIQ Team?<ul><li>Mission-Driven Impact: Join a team dedicated to helping pets live their best lives by providing affordable, innovative veterinary solutions.</li><li>Innovative Culture: Be part of a company that challenges industry norms with creative and resourceful solutions.</li><li>Collaborative Excellence: Thrive in an environment that values continuous improvement, high standards, and teamwork.</li><li>Humble & Hungry Spirit: Work alongside passionate professionals committed to making a real difference in pet care.</li></ul> Closing:PetIQ is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, citizenship status, age, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity, gender expression, sexual orientation, marital status, familial status, domestic partnership or civil union status, military or veteran status, disability, medical condition, genetic information, or any other characteristic protected by federal, state, or local law. We believe in providing equal opportunities for all qualified individuals and strive to create a work environment free from discrimination, harassment, and retaliation. If you require a reasonable accommodation during the application or employment process, please contact HR@PetIQ.com By submitting this application, I certify that my answers are true and complete to the best of my knowledge. If this application leads to employment, I understand that false or misleading information in my application or interview may result in my release.

PetIQ

Mobile Veterinary Operations Supervisor

Americans with Disabilities Act (ADA)

Analysis Skills

Animal Care

Apple iPad

Bluetooth

Coaching

Communication Skills

Computer Hardware

Customer Support/Service

Disease

Driver's License

FMLA (Family and Medical Leave Act of 1993)

Leadership

Lift/Move 50 Pounds

Loading/Unloading

Medications

Mentoring

Operations Management

Organizational Skills

Physical Demands

Problem Solving Skills

Retail

Retail Channel

Sales

Time Management

Vaccination

Van Driving

Veterinary Medicine

eCommerce

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