Own and continuously improve the end-to-end customer operating model across Sales, contracting, implementation, launch, adoption, ongoing customer success, retention, and expansion-ensuring clear ownership, effective handoffs, defined success criteria, and accountability at each stage of the customer lifecycle. Candidate Requirements: 10+ years of progressive leadership experience in business operations, operational excellence, or general management within SaaS, PropTech, FinTech, Payments, or other high-growth technology businesses (preferred Fintech and/or Prop Tech).