San Antonio, TX30+ days ago
The GNOC Operations Manager ensures the application of various communications methods to bring together key service owners to troubleshoot issues impacting the delivery of healthcare using Government provided ITSM support tools (currently ServiceNow), Splunk, knowledge bases, and ITIL based processes, The GNOC Operations will expertly oversee monitoring and tracking of service interruptions to provide status to a diverse group of service and solution owners, helping to facilitate service restoration, contacting service owners, documenting troubleshooting steps and root causes as identified, creating downtime notifications, and interfacing with the GNOC Government Watch Officers. MHS GENESIS Go-Live events, O365 Deployment) to understand operational requirements and GNOC support• Interface with DHA Leadership as necessary to communicate service interruption status and improve communication with external DHA stakeholders (IOWG, VA, CG, DISA, DHMS, etc.) • Lead the GNOC Operations team daily tasks and continual improvement initiatives• Provide support to the EITSI Program Manager, Chief Operations Manager and GSC Senior Manager as needed• Provide leadership and administrative support for team members to include but not limited to employee evaluations, development plans, training programs, timecards, expense reports, scheduling, and monthly reports.•