You are responsible for maintaining existing relationships with customers to ensure profitability and satisfaction, oversee training and development of site managers and office administrators, as well as leading the management of our unionized workforce, ensuring positive labor relations and adherence to collective bargaining agreements. What You'll Do: Train new and existing site managers on all processes related to the running of their location(s) including, customer relations, communication, payroll/billing, discipline, hiring and termination, productivity, scheduling, safety, investigation and reporting.