Individuals in a LO position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below **Required Qualifications:** + 2+ years of experience assessing and meeting the needs of customers or helping with issue resolution, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education + 1+ years of Leadership experience **Desired Qualifications:** + Leadership skills including the ability to build, develop, and motivate a diverse work team + Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues + Customer service, operations, or financial services management experience within a high volume, fast-paced and constantly changing environment + Ability to educate and connect customers to technology and share the value of mobile banking options + Ability to interact with integrity and professionalism with customers and employees + Knowledge and understanding of laws and regulations pertaining to the banking industry + Knowledge and understanding of retail compliance controls, risk management, and loss prevention + Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical thinking skills + Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting + Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting + Cash handling experience **Job Expectations:** + Ability to work a schedule that may include most Saturdays + Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. **In this role you will:** + Lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functions + Provide feedback and present ideas for improving customer service and colleague experience, and related performance management process and tools + Perform operational and customer support tasks + Provide excellent customer service, engage customers in conversations, and build relationships with them + Manage the schedule and the daily operations of the teller line + Make decisions and resolve issues related to daily operations of the teller line, under direction of regional banking management + Leverage interpretation of applicable regulations, policy and procedure requirements, and audit and escalation procedures + Support customers and employees in resolving or escalating concerns or complaints + Collaborate and consult with branch employees, colleagues, and mid-level managers + Interact directly with customers + Coach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectives + Manage allocation of people and financial resources for branch operations + Mentor and guide talent development of direct reports and assist in hiring talent + This LO position has customer contact and job duties which may include needs assessing and referring those customers interested in a dwelling secured product to a SAFE team member.