Tier 2 Desk Side Support Specialist Ignite ITTier 2 Desk Side Support SpecialistWashington, DCThis role requires strong troubleshooting skills, excellent customer service, and the ability to work collaboratively with infrastructure teams to resolve complex technical issues. Associate's degree in Information Technology, Computer Science, or a related discipline and/or 4+ years of progressively responsible experience in IT support and administrative roles.
DVS - Technical Support Analyst 3 in NOVA Regional Virginia - Fully Onsite - Must have McAfee Anti-Virus Software RICEFW Technologies IncDVS - Technical Support Analyst 3 in NOVA Regional Virginia - Fully Onsite - Must have McAfee Anti-Virus SoftwareWarrenton, VA$50The candidate will assist DVS IT Management with integration, management, and support of the Information Technology program for the Puller Veterans Care Center (PVCC) in Warrenton, VA, plus support some remote Veterans Benefits sites. This position requires the following skills: -Knowledge on setup, configuration, and maintenance of PC desktops, laptops, related peripheral devices (printers, scanners, etc.) and networking.
Technical Support Analyst 3 Ampcus IncorporatedTechnical Support Analyst 3Warrenton, VAProficient knowledge of installing, troubleshooting, and administering Windows Operating System, Microsoft O365, Microsoft Edge, Microsoft Google Chrome, and all IT assets. Knowledge of setup, configuration, and maintenance of PC desktops, laptops, related peripheral devices (printers, scanners, etc.) and networking.
NewEnd User Support Technician - Mid CACIEnd User Support Technician - MidArlington, VirginiaPay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. • Provides technical support for end user hardware (laptops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), audiovisual display systems, and wireless technologies.
DVS - Technical Support Analyst 3 in NOVA - 100% ON SITE Talent Software Services, Inc.DVS - Technical Support Analyst 3 in NOVA - 100% ON SITEWarrenton, VA$40–$45 / hourThe candidate will assist DVS IT Management with the integration, management, and support of the Information Technology program for the Puller Veterans Care Center (PVCC) in Warrenton, VA, while also providing support to some remote Veterans Benefits sites. We are seeking a skilled Desktop/Technical Support Technician to support the Department of Veterans Services' (DVS) Puller Veterans Care Center, a medical facility located in the charming town of Warrenton, VA.
Deskside Support Technician Lead Science Applications International CorpDeskside Support Technician LeadWashington, DC$80,001–$120,000 / yearThe Lead Desktop Support Technician Lead will supervise a team of Desktop Support Technicians requiring a high level of customer service and technical proficiency to more than 1,800 users, both on-site and at regional offices. Resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
User Support Specialist III Chickasaw Nation Industries, Inc.User Support Specialist IIIRockville, MDExcellent verbal and written communications skills with ability to effectively communicate / interact with a wide variety of technical and non-technical audiences (i.e., customers, team members, management and federal staff). Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate hand tools, computers, and/or controls.
NewRemote Support Technician (Entry Level) TechUSARemote Support Technician (Entry Level)McLean, VARemoteMinimum Qualifications: Experience resolving technical problems and answering queries via telephone or self-service involving hardware, software, networks, system/application access, and telecommunications. Responsibilities include, but are not limited to: Utilize ITIL-based processes to efficiently manage and resolve incoming incidents, service requests, and demands, ensuring timely and accurate issue tracking.
Customer Support Specialist (Technical) Peraton IncCustomer Support Specialist (Technical)Sterling, VA$51,000–$82,000 / yearThe CSS provides technical support and service management functions across the enterprise, requiring the ability to independently assess user-reported issues, analyze available information, determine appropriate resolution or escalation paths, and coordinate with technical support organizations to restore services and fulfill customer requirements. The CAEIO Program provides global IT Operations and Maintenance services supporting the modernization, availability, reliability, and security of legacy networks, applications, databases, and enterprise services supporting Consular Affairs operations.
User Support Manager ValidaTekUser Support ManagerQuantico, VirginiaWe bring together people with many different perspectives, experiences, and talents to drive innovation and achieve more together than we can individually.â¯Our commitment to quality and performance optimization is the reason why our IT Service Projects and New Development Projects have been appraised at CMMI Maturity Level 5, positioning us as one of a handful of elite companies to receive the highest form of third-party validation. The User Support Team Lead is responsible for leading and managing a team of User Support Specialists to ensure the efficient delivery of IT support services.
Onsite and Remote Support Manager, SME TS Clearance REQUIRED CGI IncOnsite and Remote Support Manager, SME TS Clearance REQUIREDArlington, VARemote$88,200–$190,900 / yearHowever, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information. Service Delivery Oversight: Manage daily onsite and remote support operations, ensuring adherence to Service Level Agreements (SLAs) and ITIL processes for incident, problem, and change management.
Field Support Senior Practitioner 6359713 Accenture PlcField Support Senior Practitioner 6359713Arlington, VAKey Responsibilities: The Desktop Support Analyst provides advanced technical support to end users across the organization, ensuring reliable operation of desktop systems, laptops, mobile devices, virtual desktops, and enterprise applications. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.
KNOWLEDGEBASE AND EVENT SUPPORT SPECIALIST Capitol Technology UniversityKNOWLEDGEBASE AND EVENT SUPPORT SPECIALISTLaurel, MDThis position creates knowledgebase articles, user guides, instructional videos, and other support materials; manages content across WordPress/Elementor, Confluent, and monitors the Help Desk; supports routine Canvas needs; and provides technical assistance for virtual, hybrid, and on-campus events. Associate degree, relevant certificate, or two years of related experience in educational technology, information technology, communications, technical writing, digital media, customer support, or a similar field.
Client Support Technician Personified TechClient Support TechnicianDC$65,000–$75,000macOS, Windows, ChromeOS, iOS, and Android operating systems and associated hardware; a variety of endpoint detection and response (EDR) and universal endpoint management (UEM) platforms. Previous experience supporting Google Workspace and macOS in a fast-paced environment, Microsoft 365 and PC support, and experience at an organization that used Slack as its primary communication tool are a plus.
Technical Support Engineer CoreBTSTechnical Support EngineerAshburn, VA$30–$35 / hourNRI North America is looking for a qualified IT Technical Support Engineer that will be responsible for providing onsite support for new hire onboarding, desktop deployment, and IT operations support activities. This role focuses on hands-on device preparation, imaging, asset management, shipping logistics, and onsite technical support to ensure a seamless onboarding experience.
Technical Support Engineer Core BTS, Inc.Technical Support EngineerWashington, DC$30–$35 / hourNRI North America is looking for a qualified IT Technical Support Engineer that will be responsible for providing onsite support for new hire onboarding, desktop deployment, and IT operations support activities. This role focuses on hands-on device preparation, imaging, asset management, shipping logistics, and onsite technical support to ensure a seamless onboarding experience.
Helpdesk Support (#25-149) Strategic Analysis, Inc.Helpdesk Support (#25-149)Arlington, VATier 1 and Tier 2 help desk supportOffice 365 and corporate application supportStrong communication skillsExperience supporting Windows 11 and macOS operating systemsYears of experience: 4+ with HS, 2+ with AS, or BS (directly related to IT support)Education: B.S. in Information Technology or related field or equivalent work experience/certificationsAbility to obtain DoD Secret clearancePreferred Skills:Experience with helpdesk ticketing systemsActive Directory and User Account ManagementExperience with Microsoft 365 applications and IntuneSetup and imaging of new computersVPN setup and troubleshootingJob RequirementsRelevant certifications: CompTIA Sec+, Net+, Microsoft Certified ProfessionalDeliver high quality customer service and provide Tier 1 and Tier 2 helpdesk support (investigation, troubleshooting, and resolution) for internal and external customers of computer software and hardwareMonitor the support email and phone line to manage support requests in Service Desk PlusInstall, diagnose, and perform minor repairs to computer and audio-visual hardware, software, and peripheral equipment (external displays, printers, scanners, etc.). Strategic Analysis, Inc. (SA) is seeking a versatile, skilledHelpdesk Supportto join our exceptional team.
Information Technology Helpdesk & Client Support - Onsite, National Capital Region BluePath LabsInformation Technology Helpdesk & Client Support - Onsite, National Capital RegionWashington, DC$52,000–$64,000 / year5000 company transforming critical missions for the Departments of Defense, Homeland Security, Energy, and Commerce in a variety of domains, ranging from strategic competition and cybersecurity research and development to border, supply chain, and energy program support. -Experience troubleshooting Windows workstations, printers, scanners, and peripheral devices; managing incident tickets through resolution; maintaining ticket logs and performance metrics; and providing customer support in a professional environment.
End User Support Technician Tier 3 designDATAEnd User Support Technician Tier 3Washington DC, Washington, DCFull timeHowever, employees who have access to the compensation information of the other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consent with the contractor’s legal duty to furnish information. PREFERENCE STATEMENT: design Data, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
Technical Customer Support Specialist III – DAI Help Desk and Reporting SME Redwood Strategy GroupTechnical Customer Support Specialist III – DAI Help Desk and Reporting SMEWashingtonRedwood Strategy Group (RSG) is a minority owned, Economically Disadvantaged Woman-Owned Small Business (EDWOSB) founded on over 17 years of thought-to-action leadership supporting military departments, Department of Defense, and agencies across the U.S. Federal Government with transformation, strategy, and operations. The position also serves as the agency’s Oracle Business Intelligence Enterprise Edition (OBIEE) subject-matter expert, developing and maintaining dashboards, reports, and analytic views.