Major Functional Responsibilities:Dispatching & Service Coordination (approximately 40% of time)Schedule and dispatch Service Professionals for service calls, preventative maintenance visits, and installationsCoordinate daily service routes and technician schedulesCommunicate schedule changes, priority requests, and customer updatesMonitor job progress and make real-time scheduling adjustments when neededEnsure Service Professionals have the information, parts, equipment, and documentation needed for successful job completionCustomer & Team Communication (approximately 20% of time)Serve as a primary point of communication between customers, Service Professionals, installers, sales representatives, and internal departmentsAssist customers with scheduling updates and service-related inquiriesFollow up on open service requests and pending work ordersHelp ensure exceptional customer service throughout the service processService Management & Data Entry (approximately 15% of time)Create and maintain service tickets, work orders, customer records, and equipment information within Service FusionEnsure all records are accurate, complete, and updated in a timely mannerGenerate reports and assist with service performance trackingSupport documentation and process improvement initiativesParts, Equipment & Sample Logistics (approximately 10% of time)Coordinate movement of parts, equipment, and samples between facilities, customers, and Service ProfessionalsTrack incoming and outgoing equipment shipmentsEnsure parts and equipment are available for upcoming installations and service workAssist with sample fulfillment requests from the sales teamPick, package, ship, and track customer sample requestsInventory Support (approximately 10% of time)Assist with inventory tracking, cycle counts, and inventory accuracyCoordinate inventory needs with warehouse personnel and Service ProfessionalsSupport receiving, stocking, replenishment, and inventory organizationMaintain inventory records and reportingRefurbishment & Equipment Development (approximately 5% of time)Learn equipment management and inventory best practicesAssist with equipment inspections and condition assessmentsSupport equipment cleaning, preparation, testing, and documentationLearn parts identification and quality control procedures Education/Training/Experience:High School Diploma/GED or equivalent experience is required. Previous dispatching, scheduling, customer service, administrative, inventory, logistics, warehouse, or service coordination experience is preferred but not required Physical Demands/Working Conditions:Frequent: Standing, Walking, Sitting, Grasping, Talking, Hearing, Repetitive Motions, Eye/Hand/Foot CoordinationOccasional: Lifting, Carrying Physical and Environmental RequirementsOffice Travel RequirementsEstimated to be 0% Freedom To ActWork is closely managed and reviewed for accuracy and adequacy.