RESPONSIBILITIES / ACCOUNTABILITIESUsing trauma-informed, client-centered approach:Answer agency phone calls, screen and direct callers as appropriate, provide accurate description of services, and refer to external services as necessaryAct with clients in mind and work to meet client needs and expectations to the extent possibleGather initial intake information, connect with appropriate staff memberProvide crisis intervention services by telephone or in person as necessary including responding to hotline callsManage behavior within shelter by enforcing structure keeping clients in mindRespond to area hospitals to provide rape crisis support as necessaryMaintain accurate database information by entering required client informationPartner with direct care staff to maintain up-to-date client files (may include electronic/physical files)Support office function by handling mail and maintaining supply of current formsKeep client and staff work spaces clean and functioningMaintain up-to-date inventory of needed supplies for staff and clientsAdhere to agency procedures concerning Documentation, Critical Incident Reports and Client Satisfaction surveys and participate in Quality Assurance processSupport agency mission by participating in at least one agency event or outreach activity assigned by monthly performance planSupport agency mission by participating in agency meetings and committees as requested by supervisorPromotes and maintains professional relationships with agency staff, volunteers, and community partnersMaintain and develop skills and knowledge by attending training and ensuring licensure and certifications are up-to-date for the jobPerform other agency duties as assigned by supervisorEDUCATION and/or EXPERIENCEHigh School diploma or equivalent required and one (1) year administrative or customer service; Bachelor's or Associate's Degree preferredPREFERRED REQUIREMENTSExperience working with victimsExperience in human services fieldMust be willing and able to work nights and weekends. This candidate at the Shelter supports the agency by providing hope and healing to victims of domestic violence, sexual assault, child abuse, and emotional trauma by providing administrative support to direct service and leadership staff.