Communicate with customers regarding inquiries, sales order acknowledgement, artwork, proofs & customer approvals on pre-production samples (PPS), bulk samples/quality assurance (QA) samples, and production samples (PS), payment collections, freight estimate & approval. In this role, you will oversee the full order lifecycle, partnering closely with customers, vendors, and cross-functional teams to ensure accurate order execution, timely resolution of issues, and outstanding service delivery.