16+Years Helpdesk Specialist Master GoIntellects Inc.16+Years Helpdesk Specialist MasterWashington, DCFull timeInteracts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Escalate complex or unresolved issues to specialized teams (network, security, server, or application support).
Technical Engagement Network (Ten) Lab Manager Node.DigitalTechnical Engagement Network (Ten) Lab ManagerArlington, VAResponsibilities: - Serve as the first level Help Desk for the TEN Lab’s systems and accounts - Assist new user setup of equipment, accounts and tools - Respond to user requests via email, walk-ins, phone calls or other communication means in a timely manner - Create and maintain accurate Tickets for Help Desk activities - Work with Asset Management to support accurate records and maintain a good accounting of assets - Support the implementation of new technologies and equipment in the lab environment, - Provide support as needed to lab staff in the tasks of provisioning and issuing equipment to end users, as well as maintaining inventory database. Our~MISSION FIRST~approach is designed to keep our customers fully engaged while becoming their trusted partnerWe believe in~SIMPLIFYING~complex problems with a relentless focus on agile delivery excellenceOur mantra is “~Simple * Secure * Speed~” in the delivery of innovative services and solutions.
Helpdesk Specialist Master GoIntellectsHelpdesk Specialist MasterWashington, District of ColumbiaReplies within 24 hours Helpdesk Specialist Master - Long-Term Contract (Government) Position Title: Helpdesk Specialist Master Work Arrangement: Onsite Worksite Address: Washington, DC Interviews: Webcam Only Required Experience: 16 Years Job Description: Short Description :Provides first-line tech support for District employees, ensuring quick IT issue resolution and strong customer service. Maintains reliable access to technology, troubleshoots hardware and software, and escalates complex problems as needed Complete Description:Position Summary The Help Desk Technician provides first‑line technical support to District government employees, ensuring timely resolution of IT issues and exceptional customer service.
Helpdesk Specialist Journeyman AHU TechnologiesHelpdesk Specialist JourneymanWashington, District of Columbia$25–$28 / hourWe are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world. AHU Technologies INC. is an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States.
Helpdesk Specialist Journeyman/ Microsoft Certification: MCP AHU TechnologiesHelpdesk Specialist Journeyman/ Microsoft Certification: MCPWashington, District of Columbia$25–$28 / hourRequired 6 Years · Expertise in supporting desktop operating systems (Windows 10 Mac OSX 10.10.X) Required 3 Years · Bachelor’s degree in IT or related field or equivalent experience. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.
Sr. Service Desk Technician I (6686) MetroStar SystemsSr. Service Desk Technician I (6686)Washington, DC$67,000–$74,000 / hourThis role focuses on overseeing advanced hardware and software troubleshooting, with specialized expertise required for diagnosing and resolving complex issues on NMCI and Nautilus assets and networks including troubleshooting VLANs and Port activations. Oversee the online scheduling, system configuration, and live troubleshooting for audio-visual conference rooms, while continuously monitoring inventories for non-NMCI hardware and over 1,500 wireless assets.
Sr. Service Desk Technician I 6686 Metrostar SystemsSr. Service Desk Technician I 6686Washington, DC$67,000–$74,000 / hourThis role focuses on overseeing advanced hardware and software troubleshooting, with specialized expertise required for diagnosing and resolving complex issues on NMCI and Nautilus assets and networks including troubleshooting VLANs and Port activations. Oversee the online scheduling, system configuration, and live troubleshooting for audio-visual conference rooms, while continuously monitoring inventories for non-NMCI hardware and over 1,500 wireless assets.
Junior Service Desk Technician ActioNet IncJunior Service Desk TechnicianWashington, DC$20–$24 / hourActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation.
Actionet, Inc. Careers - Junior Service Desk Technician ActioNet, Inc.Actionet, Inc. Careers - Junior Service Desk TechnicianWashington, DC$20–$24 / hourActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation.
Tier 1 Helpdesk Analyst Chenega CorporationTier 1 Helpdesk AnalystArlington, VAAbility to troubleshoot hardware and software problems related to desktop computers, Print servers, scanners, printers, PDAs (Blackberries), desktop video/video teleconference systems, and peripherals (zip drives, external zips, scanners, etc.). Answering calls, executing request fulfillment actions, providing functional user support, training issues, initial diagnostics/troubleshooting, account management, and password services, diagnosing and resolving issues on unclassified and classified office information systems.
NewService Desk Technician – Intermediate Black Bear Technology SolutionsService Desk Technician – IntermediateMarylandThis role is critical to maintaining operational effectiveness across all supported environments, resolving hardware, software, and peripheral issues efficiently while escalating complex cases as needed. Collaborate with network services, systems engineering, and applications development teams to identify and correct problems.
NewIncumbent Capture (NIH Service Desk) GD Information TechnologyIncumbent Capture (NIH Service Desk)Bethesda, MarylandTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
Helpdesk Specialist Master AHU Technologies IncHelpdesk Specialist MasterWashington, DCFull timeThis role supports District’s mission by maintaining reliable access to technology services, troubleshooting hardware and software problems, and escalating complex issues to the appropriate teams. The Help Desk Technician provides first‑line technical support to client employees, ensuring timely resolution of IT issues and exceptional customer service.
Help Desk Technician II - Contingent AretumHelp Desk Technician II - ContingentArlington, VAOperating from both the IT Contact Center and the Technology Assistance Center (TAC), this role focuses on resolving complex issues, assisting Tier 1 staff, and ensuring efficient resolution of end-user IT challenges. This position supports a federal government contract and requires the ability to obtain and maintain a Public Trust or Suitability Determination, depending on the agency’s background investigation requirements.
Sr. Desktop Technician GUNNISON CONSULTING GROUP INCSr. Desktop TechnicianWashington, DC$60,000–$64,500 / yearPerform advanced troubleshooting across enterprise desktop and network environments Lead technical projects, system upgrades, and deployments Develop and maintain project management documentation Serve as a Subject Matter Expert (SME) for IT systems and initiatives Provide mentorship and guidance to junior technicians Support specialized software applications (e.g., GIS, AutoCAD) Coordinate with stakeholders to ensure successful project delivery Assist in process improvement and operational efficiency initiatives Requirements Associate degree or equivalent combination of education and experience Minimum of 4 years of related technical experience Strong experience supporting enterprise desktop environments and infrastructure Advanced knowledge of Microsoft operating systems and office applications Ability to develop project documentation and lead initiatives Demonstrated ability to work independently without guidance Experience leading projects and coordinating technical teams Some managerial experience supporting teams of 5+ staff Must be a U.S. Citizen Must have the ability to obtain and maintain a government security clearance The salary range for this position depends upon multiple factors including location, the individual's knowledge, skills, competencies, and experience, and contract-specific budget constraints and organizational requirements. This role provides end-user computing support across enterprise environments, including desktops, laptops, mobile devices, and network infrastructure.
Desktop Technician ActioNet IncDesktop TechnicianWashington, DCActioNet is a dynamic, award-winning SEI CMMI Level 4 and ISO 20000/ISO 27000 I Certified IT Services Firm that specializes in Enterprise Software Development involving Full Lifecycle Methodology, Project Management, Information Systems Security, Systems Integration and Training. The Desktop Technician requires strong customer service skills, attention to detail, and the ability to work in a fast-paced environment to resolve technical problems promptly.
PC Maintenance Technician II University of Maryland Baltimore Washington Medical CenterPC Maintenance Technician IITowson, MD$27.44–$38.41 / hourTroubleshoots simple to complex issues and assists customers with various systems issues including Microsoft, PC/Laptop/desk & mobile phones, printer, software, peripherals, and network connectivity issues with general direction. Assists with installation or relocation of computer equipment, such as PC's, thin client's, printers, and other associated hardware at user locations ensuring access to electricity, network in accordance with departmental procedures, technical, operating and assembling manuals.
L1 & L2 Manager Acuity INCL1 & L2 ManagerUNAVAILABLE, DC$183,000–$230,000 / yearJoin an Award-Winning Team Our employees consistently rank us among the best—earning honors like Best Places to Work (Washington Business Journal, 9+ years) and Top Workplaces (The Washington Post, 2022–2025). We’re a management and technology consulting firm supporting critical federal missions, where you’ll have the opportunity to solve meaningful challenges, work alongside high-performing teams, and make a real impact from day one.
Cyber Systems Administrator/Principal Cyber Systems Administrator Northrop Grumman CorpCyber Systems Administrator/Principal Cyber Systems AdministratorElkridge, MD$72,100–$108,100 / yearBasic Qualifications for Principal Cyber Systems Administrator: PhD with 1 year of experience; Master''s Degree with 3 years of experience; OR a Bachelor''s Degree with 5 years of experience; NOTE: Four (4) years of additional relevant experience can be substituted in place of a degree. Experience in troubleshooting and configuring Windows operating system and Windows Server environments to include Active Directory, DHCP, GPOs, DNS, LDAP, MS Exchange, MECM (Microsoft Endpoint Configuration Manager), MSSQL, and/or WSUS.
Service Desk Engineer Ardent Management ConsultingService Desk EngineerWashington, DCPosition Description: Ardent is seeking a Service Desk Engineer to design, implement, and maintain technical controls to reduce the risk of unauthorized initial discovery and lateral movement, malicious credential use and defense evasion, and persistence via machine key and related system-abuse techniques within CBO's environment. Engineer and maintain operating system and application patching, version control, and lifecycle management for supported applications, ensuring delivery through approved mechanisms such as a company application store, Microsoft Intune, or Group Policy Objects (GPO) based on user role and access level.