Develop familiarity with the laws, rules, regulations, legal opinions, and established written procedures of New York State and Local Retirement Systems; interpret the Retirement and Social Security Law and communicate complex benefit information to systems members; determine eligibility and benefit payments; perform high level complex calculations that have long-term fiscal implications for retirees and the Retirement Systems; answer telephone inquiries and respond to correspondence and emails from employers, members, pensioners, beneficiaries, and others; prepare various written materials and reports; provide technical direction and assistance to staff and others; and you may train, mentor, and supervise lower-level clerical staff. Non-Competitive Qualifications for appointment under the NY HELPS Program: Two (2) years of experience performing at least one of the following tasks: reconciling accounts, calculating payments, collecting and analyzing statistics and information, or explaining policy or benefit information to the public.