FULL_TIME

FEED

YEAR

The NOC Engineer – Tier III is a senior technical role within the Vero Network Operations Center (NOC), responsible for ensuring network reliability, performance, and uptime across our national fiber and IP transport infrastructure. This position provides advanced NOC monitoring, troubleshooting, and escalation leadership, supporting internal teams and interfacing directly with engineering, field operations, and vendors.

NOC Engineer – Tier III Department: Networks Operations POSITION SUMMARY The NOC Engineer – Tier III is a senior technical role within the Vero Network Operations Center (NOC), responsible for ensuring network reliability, performance, and uptime across our national fiber and IP transport infrastructure. This position provides advanced NOC monitoring, troubleshooting, and escalation leadership, supporting internal teams and interfacing directly with engineering, field operations, and vendors. The ideal candidate is a hands-on problem solver and technical mentor with deep experience in fiber transport, IP core networks, and NOC operations. We are currently hiring for 1 open position.  RESPONSIBILITIES <ul><li lang="en-us">Monitor and manage multi-vendor network environments, ensuring high availability of fiber and IP transport services. </li><li lang="en-us">Lead triage and advanced troubleshooting of complex network events, identifying root causes and driving quick resolution. </li><li lang="en-us">Coordinate escalations with internal engineering, field operations, and external vendors. </li><li lang="en-us">Manage network fault isolation, configuration, and maintenance of routers, switches, and optical systems. </li><li lang="en-us">Conduct proactive network performance analysis, capacity planning, and optimization. </li><li lang="en-us">Provide Tier III technical support to internal teams: mentor Tier I/II NOC personnel. </li><li lang="en-us">Oversee change management, upgrades, and maintenance windows to minimize service impact. </li><li lang="en-us">Maintain detailed documentation, runbooks, and process improvements for network operations. </li><li lang="en-us">Ensure SLA adherence, service availability, and MTTR targets are consistently achieved. </li></ul>CORE COMPETENCIES There are several competencies required to be successful in this position. The following are some of the most important and definitions of each are included at the end of this job posting: Safety and Security, Quality of work, and Results-Orientation.  REQUIRED QUALIFICATIONS <ul><li lang="en-us">8–10+ years in network operations, engineering, or telecommunications, with proven experience in NOC or ISP environments. </li><li lang="en-us">Deep expertise in IP networking (BGP, OSPF, MPLS, VLANs, VPNs, QoS) and fiber transport systems (DWDM, CWDM, Ethernet). </li><li lang="en-us">Hands-on experience with: </li><li lang="en-us">Juniper (Junos), Cisco, and MikroTik platforms. </li><li lang="en-us">Calix XGS-PON and access/aggregation network management systems. </li><li lang="en-us">Fixed wireless and LTE platforms such as Cambium, Telrad, or similar. </li><li lang="en-us">Advanced diagnostic, analytical, and scripting abilities (Python, shell, or equivalent a plus). </li><li lang="en-us">Strong understanding of network monitoring, alerting, and telemetry tools. </li><li lang="en-us">Proven ability to lead technical response during major incidents and guide NOC teams through resolution. </li><li lang="en-us">Bachelor’s degree in computer science, IT, or equivalent experience preferred. </li></ul>JOB DETAILS AND PHYSICAL REQUIREMENTS <ul><li>This has no travel requirements. </li><li>Must be authorized to work in the United States. </li><li>This is a staff position. </li><li>This is a Nonexempt position. </li><li>This is a Full-Time position. </li><li>This is a Remote position. </li><li>The schedule for this position is based on company requirements for the role. At this time the schedule is Monday through Friday with occasional weekend availability as needed to fulfill the core duties of the role. </li><li>This position requires the ability to sit and work at a desk for extended periods of time, using a computer and other office equipment. </li><li>This position requires the ability to perform fine motor tasks, such as typing or using a mouse, for extended period of time. </li></ul>ABOUT VERO Vero Broadband was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic-based broadband services to these communities. In addition, Vero strives to enhance communities by becoming an active partner in these communities by adding jobs, supporting local causes, and helping improve the connectivity of schools and rural healthcare as well. NOTICES Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization. For more information about E-Verify, please visit: <a href="http://www.e-verify.gov/" rel="nofollow">www.e-verify.gov</a> This position requires the ability to pass a standard background check upon offer of position. At least 2 professional references are required. CORE COMPETENCY DEFINITIONS Safety and Security: Employees with a competency of safety and security are able to observe safety and security procedures, report potentially unsafe conditions and use equipment and materials properly. At intermediate levels that can determine appropriate action beyond guidelines. At higher levels of competency, employees make proactive suggestions to improve safety and security within their department or across the organization. Quality of work: Employees with high quality of work demonstrate accuracy and thoroughness in their work product. They look for ways to improve and promote quality and can apply feedback to improve performance. A stronger employee will monitor their own work to ensure quality.  Results-oriented: Employees who are results-oriented focus on achieving results for the organization or team. Most employees routinely achieve their goals and gradually move on to more challenging tasks. More results-oriented employees go beyond that baseline to deliver exceptional value in their daily work.Vero FiberPowered by JazzHR

Vero Networks

NOC Engineer – Tier III

Analysis Skills

Broadband

CWDM (Coarse Wavelength Division Multiplexing)

Capacity and Performance Management

Change Management

Cisco Network Systems

Computer Science

DWDM (Dense Wavelength Division Multiplexing)

Documentation

Employee Orientation

Ethernet

Healthcare

High Availability

Homeland Security

IP (Internet Protocol)

Incident Response

Internet Service Providers

Internet/Online Service

Juniper Networks JUNOS

Leadership

MPLS (Multi-Protocol Label Switching)

Maintain Compliance

Mentoring

Microsoft Windows System Administration

Network Administration/Management

Network Management Software

Network Monitoring

Network Operations Center

Network Performance/Analysis

Network Router Configuration

Network Routers

Network Switching

Office Equipment

Open Shortest Path First Protocol (OSPF)

Performance Management

Problem Solving Skills

Process Improvement

Python Programming/Scripting Language

QoS (Quality of Service)

Quality Management

Root Cause Analysis

Safety Process

Safety/Work Safety

Scripting (Scripting Languages)

Service Level Agreement (SLA)

Social Security Administration

Technical Leadership

Technical Support

Telecommunications

Telemetry

Typing

Unix Shell Programming

VLAN (Virtual Local Area Network)

VPN (Virtual Private Network)

Vendor/Supplier Management

Wireless Platforms

partner JazzHR

UNKNOWN

ADAPTED_NOW

GlobalXperts is a global information and communications technology company with an impeccable record for providing comprehensive, integrated Managed Services and Professional Services and excelling in Network Infrastructure Management Services (Voice, Data & Video) and other IT Infrastructure Services (End User Computing, Applications, Storage and Virtualization). GlobalXperts is looking for knowledgeable field-based network engineers to be part of an on-site service response team.

Position:  On-Site Service Engineer (Networking/Data Center) Location:  Tucson, AZ Job Status:  On-Call, On-Site Support Summary of Position: GlobalXperts is looking for knowledgeable field-based network engineers to be part of an on-site service response team.  The on-site service engineer will be responsible for the proper handling, verification, troubleshooting, and/or replacement of hardware at the data center location. Responsibilities: <ul><li>Oversee the resolution of all network issues within the data center</li><li>Manage all emergency/scheduled maintenance activities within the data center</li><li>Manage all network outage events</li><li>Provides on-site support for inventory audit and reconciliation processes</li><li>Provide break/fix support within agreed upon response time</li><li>On-site verification of hardware within the data center</li><li>On-site troubleshooting of hardware within the data center</li><li>On-site replacement of hardware within the data center</li></ul>Required Skills/Qualifications: <ul><li>5+ years of on-site support experience in Networking/Data Center</li><li>Experience with routers, switches, racking and stacking</li><li>Data Center break/fix experience</li><li>Experience with handling, troubleshooting, verification, and replacement of hardware</li><li>CCNA or equivalent certification</li><li>Willingness to learn new technologies and maintain industry knowledge</li><li>Valid driver's license</li><li>Willingness to provide on-call services/support during and after normal business hours</li><li>Familiarity and experience with various troubleshooting tools</li></ul>Desired Skills/Qualifications: <ul><li>Experience with Arista Networks products</li><li>Optical cabling/connector and troubleshooting experience</li></ul>  GlobalXperts is a global information and communications technology company with an impeccable record for providing comprehensive, integrated Managed Services and Professional Services and excelling in Network Infrastructure Management Services (Voice, Data & Video) and other IT Infrastructure Services (End User Computing, Applications, Storage and Virtualization).

GlobalXperts, Inc.

On-Site Service Engineer (Networking/Data Center)

CCNA - Cisco Certified Network Associate

Driver's License

Emergency Management

Identify Issues

Information Technology & Information Systems

Inventory Management

Network Architecture/Engineering

Network Support

On Call

On Site Support

Power Outages

Professional Services

Virtualization

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NOC Engineer – Tier IIIVero Networks

On-Site Service Engineer (Networking/Data Center)GlobalXperts, Inc.

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