As the Operations Support Lead, you will lead a team providing 12-hour-per-day, 5-day-per-week operational support across Tier 0, Tier 1, and Tier 2 service desk operations, end-user support, systems administration, telecommunications, hardware and software asset management, and infrastructure support. The ideal candidate is a collaborative operational leader who combines strong technical knowledge with the ability to organize people, improve processes, manage competing priorities, and deliver reliable service in a demanding cybersecurity environment.