Qualifications: Must have the availability to work overnight HS Diploma or GED required College courses related to social services or social services experience preferred 6 months – 1 year of related experience and/or training preferred Good organizational, interpersonal, communication and computer/typing skills required Proficiency in MS Office software (Word, Excel, PowerPoint) Ability to write reports & to calculate basic figures and numbers Ability to calculate basic figures and amounts Ability to interpret a variety of instructions furnished in written, verbal, diagram or schedule form Ability to handle crisis/emergency situations or services for the homeless situations and to utilize crisis intervention and conflict resolution skills. Ability to communicate effectively with clients and be able motivate program participants in achieving housing goals Must have the ability to maintain a non-judgmental attitude in working with clients Ability to exhibit professional and courteous communication at all times Able to work independently and show initiative Must possess, or be eligible to receive, a fingerprint clearance card Bilingual (English/Spanish) desirable Must be able to work various shifts/ weekends/ holidays An interpersonal style that is service oriented as well as anticipates and responds to the needs of client departments with a willingness to learn.