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Work with Project Manager to develop work plans to provide services in a timely, cost-effective manner and ensure contract provisions are met; Regular contact with customer to ensure that services meet service contract requirements and to promote customer retention; Inform Project Manager of status of work; identify potential issues and recommend appropriate action; Keep Project Manager informed of business issues impacting effectiveness of project; promptly escalates serious issues to Project Manager; Increase billable services provided by ABM and add value to the customer by providing additional or periodic services (TAG work); Excellent customer service skills to ensure customer retention, enhance service delivery and sell services; Report accidents and property damage in an accurate and timely manner. Works closely with frontline personnel to meet customer requirements; determines training requirements and identifies sources meet training and development needs; Recommend staffing levels; work with Project Manager and HR to hire, train and evaluate staff; Understand applicable union contracts and develop effective working relationship with local labor unions; Enforce ABM and client policies and procedures through mentoring and coaching of field personnel.

OverviewOvernight Operations Manager that will require the selected candidate to work events and post events as needed. This will include weekends and holidays. An ABM Onsite Post Operations Manager for the Sports & Entertainment Vertical Market is responsible for the operational and financial success of his/her project. This person leads a diverse team, engages in regular client interaction, ensures quality services are provided at the site in alignment with contractual agreements and budgetary requirements, achieves operational and financial goals, plans and directs activities to promote project profitability, meets financial objectives by controlling expenses, retaining current customer(s), and expanding billable services. Benefit Information:ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit <a href="https://media.abm.com/wp-content/uploads/AnnualBenefitFlyers/Recruiting%20Flyer%20-%20Staff%20&%20Mgmt.pdf" rel="nofollow noopener noreferrer" target="_blank">ABM 2026 Employee Benefits | Staff & Management</a>.ResponsibilitiesField Operations: <ul><li>Establish work plan for overnight cleaning/housekeeping/janitorial work for dynamic sports & entertainment based environment.</li><li>Continually survey the job site for work performance, productivity, and quality. Deliver any training/re-training to staff in the field.</li><li>Establish metrics for productivity and labor management while ensuring that the scope of work is delivered.</li><li>Manage and oversee the labor process including employee arrival, timekeeping, deployment, dispatch, and shift completion.</li><li>Develop delegation of tasks to subordinate supervisors and leads within the staff to ensure completion of work</li><li>Redeploy or adjust staffing based on operational priorities and timelines.</li><li>Provide customer with information regarding status of work product and completion of the scope of work </li><li>Respond to customer inquiries; discuss and resolve with customer pending complaints/feedback</li></ul> Project Management & Client Relations: <ul><li>Work with Project Manager to develop work plans to provide services in a timely, cost-effective manner and ensure contract provisions are met; </li><li>Regular contact with customer to ensure that services meet service contract requirements and to promote customer retention; </li><li>Inform Project Manager of status of work; identify potential issues and recommend appropriate action; </li><li>Keep Project Manager informed of business issues impacting effectiveness of project; promptly escalates serious issues to Project Manager;</li><li>Increase billable services provided by ABM and add value to the customer by providing additional or periodic services (TAG work);</li><li>Excellent customer service skills to ensure customer retention, enhance service delivery and sell services;</li><li>Report accidents and property damage in an accurate and timely manner.</li></ul> Employee Relations and Supervision: <ul><li>Works closely with frontline personnel to meet customer requirements; determines training requirements and identifies sources meet training and development needs; </li><li>Recommend staffing levels; work with Project Manager and HR to hire, train and evaluate staff; </li><li>Understand applicable union contracts and develop effective working relationship with local labor unions;</li><li>Enforce ABM and client policies and procedures through mentoring and coaching of field personnel.</li></ul>Qualifications<ul><li>Bilingual (Spanish/English) a plus</li><li>1-2 years of Supervisor experience</li><li>1-2 years of customer service experience</li><li>Working knowledge of janitorial equipment</li><li>Working knowledge of OSHA required processes</li><li>Intermediate level of Microsoft programs </li><li>Valid State Driver's License for business travel </li><li>A passion for serving others and helping others to succeed. </li><li>Excellent personal organization skills and exceptional planning skills to avoid reactional situation(s). </li><li>Excellent follow-up and an eye for detail. </li><li>Anticipates problems and proactively implements preventative action plans. </li><li>Flexibility to respond to urgent client requests on evenings and weekends when necessary. </li><li>Technical savvy and ability to use MS Office Suite, Smart Phones, Internet and other job related applications. </li><li>Excellent verbal and written business communication skills.</li><li>Excellent relational skills and experience dealing with union environment. </li><li>Understanding of the service industry practices, process and trends.</li></ul>

ABM offers a wide variety of service-related positions, including electricians, HVAC technicians, security officers, parking attendants, and cleaning jobs. ABM cares about your success.

We provide training so that you learn new job skills and take pride in the quality service you're giving to clients. You'll look like the trained professional you are when you wear a ABM uniform.For your health and safety, we use non-toxic cleaning products and up-to-date equipment.

Our internal training program focuses on teaching you the skills and processes that have helped many of our employees starting out as a janitor, cashier, security officer or building engineer grow into various management roles throughout the company. These jobs aren't your everyday at ABM; they are careers.

Thousands of commercial, industrial, government and retail clients look to ABM for consistent quality service that meets their specialized facility service needs including commercial cleaning and maintenance, facility engineering, energy efficiency, parking and security services.

With fiscal 2011 revenues of approximately $4.2 billion and nearly 100,000 employees, our 300+ offices across the U.S. and various international locales enable us to provide custom facility solutions to sites of all sizes — from neighborhood banks and schools to the largest and most complex facilities, such as corporate office parks and major airports.

With more than 300+ offices located throughout the country, we are always accepting applications for janitorial maintenance, landscaping gardeners, security guards, parking attendants, shuttle drivers and building engineers.

ABM IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER (MINORITY/FEMALE/VETERAN/DISABILITY)

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Overnight Operations Manager ABM Industries

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