Work with Project Manager to develop work plans to provide services in a timely, cost-effective manner and ensure contract provisions are met; Regular contact with customer to ensure that services meet service contract requirements and to promote customer retention; Inform Project Manager of status of work; identify potential issues and recommend appropriate action; Keep Project Manager informed of business issues impacting effectiveness of project; promptly escalates serious issues to Project Manager; Increase billable services provided by ABM and add value to the customer by providing additional or periodic services (TAG work); Excellent customer service skills to ensure customer retention, enhance service delivery and sell services; Report accidents and property damage in an accurate and timely manner. Works closely with frontline personnel to meet customer requirements; determines training requirements and identifies sources meet training and development needs; Recommend staffing levels; work with Project Manager and HR to hire, train and evaluate staff; Understand applicable union contracts and develop effective working relationship with local labor unions; Enforce ABM and client policies and procedures through mentoring and coaching of field personnel.