Tallassee, AL30+ days ago
Education/Experience: • Bachelors degree in Computer Science, Information Technology, or related field (or international equivalent) • 1+ years of professional experience in platform administration, systems administration, infrastructure operations, or similar roles • Knowledge of at least one of the following domains: Microsoft Entra/identity management, automation orchestration, ITSM tooling, monitoring/observability, or configuration management • Proficiency with scripting languages (Python, PowerShell, Bash, or similar) • Working knowledge of Microsoft Entra integrations and identity governance concepts or familiarity with related domain areas • Understanding of IT service management (ITSM) principles and best practices • Experience with infrastructure monitoring, log aggregation, and observability tools or familiarity with such systems • Familiarity with configuration management concepts and practices • Knowledge of secrets management practices and tools (HashiCorp Vault, AWS Secrets Manager, Azure Key Vault) • Understanding of version control systems and configuration management concepts • Proven ability to work independently on technical problems with moderate to wide latitude for judgment • Excellent troubleshooting, problem-solving, and analytical capabilities • Strong communication skills with ability to document technical solutions and explain concepts clearly • Ability to work collaboratively in cross-functional teams • Demonstrated commitment to continuous learning and professional development • Strong organizational skills and attention to detail. • Monitoring & Observability Support • Assist in implementing monitoring, alerting, and observability solutions across enterprise infrastructure • Support deployment and maintenance of monitoring platforms that provide visibility into system health and performance • Contribute to managing observability platforms that are shared resources used by infrastructure, development, and operations teams • Help establish metrics, dashboards, and alerting strategies aligned with business objectives • Troubleshoot monitoring and observability issues and assist in optimizing alert tuning • Provide technical support to teams utilizing shared observability platforms.