OTHER

FEED

UNKNOWN

The VA provides support staff across 100+ CONUS and OCONUS locations, including difficult-to-accommodate locales, such as high cost of living or under-supported economic areas, where VA offices or facilities may be located and require onsite services. The VA is responsible for providing comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices, including direct support of over 340,000 VA employees and thousands of contractors who use government-furnished IT equipment and infrastructure.

HOUR

Overview:
Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring an experienced Customer Service Engineer to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States. The VA is responsible for providing comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices, including direct support of over 340,000 VA employees and thousands of contractors who use government-furnished IT equipment and infrastructure. The VA provides support staff across 100+ CONUS and OCONUS locations, including difficult-to-accommodate locales, such as high cost of living or under-supported economic areas, where VA offices or facilities may be located and require onsite services. A Customer Service Engineer can quickly respond to end-user requests for assistance when existing manuals and scripted responses are insufficient to meet user needs. Must be able to interact with customers, diagnose problems, and lead customers through the necessary steps to correct their issues. Must have experience conducting routine system administration tasks and logging data in system admin logs. Location: On-site Edward Hines Jr. VA Hospital (Hines, IL) Compensation Range: $28-32/HR. Factors influencing pay within this range include geography, market demand, skills, education, experience, and other qualifications of the successful candidate.

Responsibilities:
<ul dir="auto"><li>Support the Government with the installation, maintenance, testing, and troubleshooting of computer systems and equipment, ensuring optimal operation and user satisfaction.</li><li>Assist in delivering both remote and desk-side technical support, responding to IT support tickets, and performing diagnostic and repair activities on both hardware and software components.</li><li>Aid in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests.</li><li>Assist in the maintenance of Active Directory and other system accounts, support connectivity and client applications, and assist in the configuration and support of local and wide area network services.</li><li>Monitor open tickets in VA’s ServiceNow customer incident ticketing system to ensure adherence to business processes, and any discrepancies identified shall be reported with proposed corrective actions for approval before implementation.</li><li>The work environment involves both sedentary and active elements, requiring careful handling of electronic components and adherence to safety precautions to prevent injuries or equipment damage.</li><li>Utilize debugging protocols and processes.</li><li>Troubleshoot problems and issues identified by customers and implement corrective actions quickly.</li><li>Facilitate equipment returns, deployments, unboxing, inventorying, and verification.</li><li>Possessing the physical capability to handle demanding tasks such as lifting equipment up to 50 pounds and bending, twisting, squatting, reaching, climbing, and crawling to navigate through facility spaces to access and repair equipment.</li><li>Stand and move throughout the work area for prolonged periods.</li></ul>Communication & Interpersonal Skills<ul dir="auto"><li>Active listening: Understand customer needs and concerns fully before responding.</li><li>Clear verbal and written communication: Explain technical issues in simple, customer-friendly language.</li><li>Empathy: Show understanding and patience with frustrated or non-technical customers.</li><li>Relationship building: Develop trust and rapport with customers and colleagues.</li><li>Professional demeanor: Represent the company with courtesy and confidence in all interactions.</li></ul>Customer-Centric Mindset<ul dir="auto"><li>Proactive attitude: Anticipate customer needs before they escalate into issues.</li><li>Continuous improvement: Seek feedback to improve both personal performance and customer experience.</li><li>Ownership: Take responsibility for resolving issues from start to finish.</li></ul>Travel:<ul dir="auto"><li>A Customer Service Engineer may be asked to provide additional support during temporary periods of increased workload, referred to as “surge capacity.”  These requests would be discussed and coordinated beforehand and depending on the event, events may require the need to travel for 2 weeks at a time, equating to 12 consecutive days, departing on Monday, and returning on the Friday of the following week. </li><li>Overtime is not authorized for any work to include this surge capacity.</li><li>For work related travel, Kentro will pre-pay specific expenses (airfare, and hotel); expenses that are out-of-pocket will require submission of an expense report in accordance with Kentro policy. Expense reimbursements are paid out weekly. Per diem for meals and lodging will be provided for overnight stays based on the GSA Per Diem Rates for that location.</li></ul>

Qualifications:
<ul dir="auto"><li>Bachelor's degree in computer science, electronics engineering, or other engineering or technical discipline or 8 years of additional relevant experience may be substituted for education.  </li><li>2+ years of experience in IT Technical Support, Help Desk or System Administration.   </li><li>Candidates must be able to meet the physical requirements of the role as listed in the job description.  </li></ul> Preferred:  <ul dir="auto"><li>Experience in conducting routine system administration tasks and logging data in system admin logs  </li><li>Knowledge on a number of debugging protocols and processes  </li><li>Adept knowledge in IT principles and practices, proficiency with Microsoft Office applications, and a basic understanding of system administration in a Windows environment  </li></ul>Clearance requirement:<ul dir="auto"><li>US Citizen or Green card holder</li><li>Willing and able to get a Public Trust Suitability clearance</li><li><ul dir="auto"><li>Must meet updated ID requirements: <a href="https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents" rel="noopener nofollow noreferrer" target="_blank">https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents</a></li><li>If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully. </li></ul></li></ul>Health Requirements:This Kentro position provides on-site support for the Department of Veterans Affairs. The Department of Veterans Affairs has facility-specific vaccination and testing requirements (please see the bulleted examples below). If chosen for this role, candidates may be required to show proof that their vaccinations and testing are current. The Kentro Suitability team will provide guidance on what the facility-specific health requirements for this position are, any documents needed, and how to request reasonable accommodation.<ul dir="auto"><li>Yearly Flu Vaccination</li><li>Tuberculosis testing with a negative result</li><li>Vaccination records or titer testing required for Measles Mumps and Rubella (MMR), Hepatitis B, and/or Varicella</li></ul>

Benefits:
The CompanyWe believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification. Industry RecognitionGrowth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award BenefitsWe offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.  We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. How to ApplyTo apply to Kentro Positions- Please click on the job link and then click the blue “Apply” button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position.  If you need alternative application methods, please email careers@kentro.us and request assistance.   AccommodationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.

Kentro

Customer Service Engineer (VA ESOM)

Business Processes

Capability Maturity Model Integration (CMMI)

Community Support

Computer Science

Computer Systems

Continuous Improvement

Contract Management

Corrective Action

Customer Experience

Customer Relations

Customer Satisfaction

Customer Support/Service

Database Administration

Debugging Skills

Department of Veterans Affairs

Diversity

Electrical Components

Electronic Engineering

Equipment Maintenance/Repair

Establish Priorities

Expense Reports

Foundation Grants

Government

Government Contracts

Hardware Components

Help Desk

ISO (International Organization for Standardization)

Identify Issues

Information Technology & Information Systems

Interpersonal Skills

Lift/Move 50 Pounds

Lifting Equipment

Maintain Compliance

Microsoft Active Directory

Microsoft Office

Microsoft Windows System Administration

Needs Assessment

Negative Testing

On Site Support

Operational Support

Performance Management

Physical Demands

Presentation/Verbal Skills

Problem Solving Skills

Process Improvement

Reimbursement

Scripting (Scripting Languages)

ServiceNow

Small Company

Systems Administration/Management

Team Player

Technical Delivery

Technical Support

Testing

Time Management

United States Citizen

User Account Administration

Wide Area Network (WAN)

[AW]-iCims

PART_TIME

Provide housekeeping in computer room, including checking and cleaning filters, sweeping and mopping computer room floor, checking battery backup systems, and once a month power fail simulation). A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.

Maintain pricing documentation accuracy in the store. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.Based in Illinois, Mariano's merged with The Kroger Company in 2015. Today, we're proudly serving Mariano's customers in over 40 stores throughout the Chicago Metro area.As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Mariano's family!If you are in need of reasonable accommodation to complete a job application or to otherwise participate in the application or pre-hiring process, please call 844-849-7136 or contact the location's management. What you'll receive from us: The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to: <ul><li> A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans. </li><li> Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service. </li><li> Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco. </li><li> Valuable associate discounts on purchases, including food, travel, technology and so much more. </li><li> Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program. </li><li> Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways. </li></ul> For more information about benefits and eligibility, please visit our Benefits Page ! Minimum <ul><li>Ability to be prompt, tactful, calm, courteous, and professional in all interactions</li><li>Effective written and oral communication skills</li><li>Must be able to read shelf tags, signs, product labels, training materials, bulletins, etc.</li><li>Available and able to perform stock clerk duties and customer service duties as scheduled or assigned.</li></ul>Desired <ul><li>Past work record reflects dependability and integrity</li><li>Knowledge of applicable laws and regulations related to employment practices, OSHA compliance, etc.</li></ul><ul><li>Maintain store UPC File (price change, deletion, new items)</li><li>Check in and test scan all vendors</li><li>Maintain weekly ad item in scanning file</li><li> Provide housekeeping in computer room, including checking and cleaning filters, sweeping and mopping computer room floor, checking battery backup systems, and once a month power fail simulation)</li><li>Copy PLU File twice a week</li><li>Maintain documentation on all retail accounting</li><li>Test scan entire store every six to eight weeks</li><li>Maintain Special Report File (A.C. Nielson, Sami, Special Item Movement Report)</li><li>Perform other duties as assigned by store manager and scanning supervisors</li><li>Adhere to company policies & procedures, particularly in the areas of dress code, grooming, sanitation, and maintenance of a work environment free of unlawful harassment or discrimination</li><li>Maintain flexibility to work mornings, afternoons, evenings, nights as the work demands; willing and available to work weekends and holidays as needed</li><li>Effectively communicate with customers and associates</li><li>Must be able to perform the essential functions of this position with or without reasonable accommodation </li></ul><img alt=" " height="1" src="https://ars2.equest.com/?response_id=e9b81ba8a4f7ac70288499c22f0e76d4&view" width="1"/>

Mariano’s is unlike any other store. See for yourself how we bring you the freshest high-quality foods from just about everywhere in the world...be it kosher bagels from down the street, or mozzarella from Caserta, Italy. And we created a neighborhood shopping environment filled with amenities like an Italian coffee shop serving authentic gelato, a wood-fired pizza oven, and sit down sushi bar; not to mention a full-service pharmacy. All at prices so compelling, that our Shop well. Eat well. Live well. philosophy can become yours too.
 
Mariano’s stores offer a range of opportunities to match a wide range of skills and interests. As a team member at one of our stores, you’ll enjoy the freedom of a flexible schedule, opportunity for upward movement and pleasure of working with a great group of people every day.
 
We value the contributions of each of our team members and encourage them to grow within the company. New opportunities for job advancement are continuous, which is great news for your career. If you are committed to quality in everything you do, we are interested in learning more about you.

Overnight Engineering Jobs in Schiller Park, IL

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Overnight Engineering Jobs in Schiller Park, IL

Customer Service Engineer (VA ESOM) Kentro

STORE/PRICE INTEGRITY CLERK Mariano's

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