Ensure that the member is aware of all cancellation details (3 day policy, 30 days to rejoin without fees, annual fee date, remaining days they can use the club, remaining PT sessions, etc.). · Attempt to change each member's mind on canceling by offering them a free month, a free PT session, a Fitness Assessment, a free month of Level 10, or a free month of group exercise, based on the members interests and goals.