Key ResponsibilitiesTechnical Support & Troubleshooting: Provide advanced post-sales support via phone, email, remote diagnostics, and on-site visits for residential ESS products-batteries, inverters, solar panels, communication networks, and monitoring platforms-diagnosing root causes and driving issues to resolution with customers, installers, distributors, and service partners. Installer Enablement & Training: Develop and deliver installation, commissioning, and troubleshooting training and certification programs for installers and partners; create technical bulletins and knowledge base content; and train internal Sales, Support, and RMA teams on new products.