Must have ability to effectively communicate and interact with other employees and the public through the use of telephone and personal contact as normally defined by the ability to see, read, talk, stand, hear, hands to finger dexterity, handle, feel or operate objects, read and write English. • Receives customer inquiries in the office or by telephone regarding high bills, low pressure, leaks in mains or lines, final bills, connecting or disconnecting of service, or refund of deposits; • Processes call with tact and politeness.