UNKNOWN

FEED

YEAR

The General Manager will be responsible for overseeing all aspects of a sizeable portfolio of the business, with a strong focus on client retention, client satisfaction, business development, team development, leadership, human resources management, P&L analysis, operational planning, communication, and financial management. Human Resources Oversight: Support and coordinate HR functions including staffing, employee relations, performance management, and labor law compliance to ensure operational efficiency and workforce alignment.

<h3>Description</h3> <div>At Reimagined Parking, we believe great people drive great results. That’s why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence.  We are seeking an experienced and dynamic General Manager to lead our Parking Operations in  MCGHEE TYSON AIRPORT, Knoxville, TN.  The General Manager will be responsible for overseeing all aspects of a sizeable portfolio of the business, with a strong focus on client retention, client satisfaction, business development, team development, leadership, human resources management, P&L analysis, operational planning, communication, and financial management. This position is ideal for a leader with a proven track record in the parking industry who can drive growth and operational efficiency. </div> <h3>Key Responsibilities</h3> <ul><li>Leadership: Lead by example, instilling a culture of professionalism, accountability, and teamwork. Drive the company's vision and values. </li><li>Client Retention: Develop and implement strategies to maintain and increase client retention rates. Ensure that clients receive excellent service and address any concerns promptly. </li><li>Client Satisfaction: Foster a culture of exceptional client service. Monitor and improve customer satisfaction through feedback mechanisms and performance evaluations. </li><li>Sales and Business Development: Identify new business opportunities and revenue streams. Create and execute business development plans to expand the client base and increase profitability. </li><li>Team Development: Recruit, train, and develop a high-performing team. Provide leadership and mentorship to staff, setting clear goals and expectations. </li><li>P&L Analysis: Analyze financial data to make informed decisions regarding budgeting, pricing, and resource allocation. Implement cost-control measures to maximize profitability. </li><li>Operational Planning: Develop and implement operational plans to ensure efficient and effective parking management. Continuously improve operational processes. </li><li>Communication: Maintain open and effective communication with clients, team members, and other stakeholders. Address client inquiries and resolve issues promptly. </li><li>Financial Management: Manage financial resources efficiently, including budgeting, forecasting, and financial reporting. Ensure the company's financial health and sustainability. </li><li>Human Resources Oversight: Support and coordinate HR functions including staffing, employee relations, performance management, and labor law compliance to ensure operational efficiency and workforce alignment. </li><li>OTHER DUTIES: Please note this job description is not designed to cover or contain an all‐inclusive list of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice </li></ul> <h3>Skills, Knowledge, Expertise and Requirements</h3> <ul><li>3-5 years of experience in real estate management and/or the parking industry preferred.</li><li>Experience on airport parking logistics preferred</li><li>Strong business acumen and the ability to analyze financial data.  </li><li>Results-driven and goal-oriented.  </li><li>Leadership and team-building abilities.  </li><li>Proven record of accomplishment in meeting or exceeding established sales targets.  </li><li>Strong decision-making skills with the ability to analyze situations or issues, determine options, and select the most effective solutions in a timely and efficient manner.  </li><li>Superior organizational and time management skills with the ability to balance multiple projects in a fast-paced environment and flexibility to accommodate unexpected situations.  </li><li>Strong communication and business writing skills, both written and verbal.  </li><li>Exceptional customer service skills.  </li><li>Ability to develop effective working relationships with internal and external parties.  </li><li>Excellent interpersonal skills for a large client base, yet a smaller personalized work environment. </li><li>Client-focused mindset with a commitment to client satisfaction.  </li><li>Bachelor's degree in business administration, Management, or a related field preferred. </li><li>Excellent written and oral communication skills.  </li><li>Proficiency in Microsoft Office Suite (Word, Excel, Outlook).  </li><li>Experience in account management  </li><li>Valid Driver license with good driving record</li><li>Must successfully pass a background check, in accordance with company policy and applicable laws </li><li>Must be authorized to work in the United States and able to provide documentation verifying eligibility, as required by the Department of Homeland Security. Reimagined Parking participates in the E‑Verify program to confirm employment eligibility. </li></ul> <h3>Benefits</h3> <div>Join our team and enjoy an outstanding benefits package, including:  </div><ul><li>Incentive Bonus Plan: Rewarding your hard work and contributions based on the company’s achievements.   </li><li>Generous Paid Time Off: Enjoy 20 days of paid time off, plus 7 paid holidays, so you can rest and recharge.  </li><li>Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.  </li><li>Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.  </li><li>401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.  </li><li>Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.  </li><li>Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones   </li></ul><div> </div>

Reimagined Parking

General Manager, Parking Operations - MCGHEE TYSON AIRPORT, Knoxville, TN

Administrative Management

Budgeting

Business Administration

Business Development

Business Plan

Business Skills

Business Writing

Communication Skills

Continuous Improvement

Corporate Policies

Cost Control

Customer Relations

Customer Retention/Renewal

Customer Satisfaction

Customer Support/Service

Customer/Client Research

Documentation

Driver's License

Employee Relations

Establish Priorities

Exceeded Sales Goal

Finance

Financial Analysis

Financial Management

Financial Reporting

Forecasting

Homeland Security

Human Resources

Human Resources Management

Incentive Programs

Interpersonal Skills

Leadership

Legal

Logistics

Mentoring

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft Word

Multitasking

Operational Audit

Operational Communications

Operational Improvement

Operations Management

Operations Planning

Operations Processes

Organizational Skills

Performance Analysis

Performance Management

Performance Reviews

Presentation/Verbal Skills

Pricing

Problem Solving Skills

Process Improvement

Profit & Loss

Profit & Loss Analysis

Profit & Loss Management

Property Management

Resolve Customer Issues

Resource Management

Sales

Sales Management

Sales Prospecting

Set Goals

Strategic Planning

Sustainability

Team Building

Team Lead/Manager

Team Player

Time Management

Writing Skills

PinpointHQ

ADAPTED_NOW

This includes but is not limited to: inspecting and assessing lots for maintenance issues, painting, cleaning and repairing parking meters and pay and display machines, installing signs, sign posts and meter posts. Assist in the collection and security of all monies received through parking meters, multi-space machines , pay on foot technology and any other means of collecting parking revenues and fees.

<h4>Overview</h4>SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time. <h4>Responsibilities</h4>Monitor designated streets, lots, garages, other public areas and/or an entire campus to ensure compliance with parking policies.<ul><li>Provide customer service by answering questions regarding directions, events, building locations and parking policies.</li><li>Issue citations and warnings for non-compliance with a computerized hand held computer or manual tickets. Impound, boot or relocate vehicles as directed.</li><li>This position requires the ability to work alone and therefore must exercise proper judgment, tact and diplomacy in dealing with people.</li><li>Assist maintenance staff with duties related to parking equipment and facility upkeep and maintenance. This includes but is not limited to: inspecting and assessing lots for maintenance issues, painting, cleaning and repairing parking meters and pay and display machines, installing signs, sign posts and meter posts.</li><li>Assist in the collection and security of all monies received through parking meters, multi-space machines , pay on foot technology and any other means of collecting parking revenues and fees.</li><li>Assist event staff with activities related to parking for events. This includes but is not limited to: setting up for events, traffic control, receipt of payment for parking, and lot usage control.</li><li>Assist office staff with activities related to permit sales during peak seasons. This includes but is not limited to data entry, collating mailings, providing frontline customer service.</li><li>Other related duties as assigned.</li></ul> * Please note that Enforcement Officers are not sworn police officers and have no arresting authority. <h4>Qualifications</h4> Qualification Requirements: The personnel selected for parking enforcement officer positions must have certain traits and abilities that enable them to achieve expected levels of performance. Some of the most important competencies are exercising sound independent judgment and maintaining a high level of customer service. Other areas include: <ul><li>Knowledge of geography of the area they are enforcing</li><li>Knowledge of hazards and safety precautions</li><li>Ability to use a hand held computer</li><li>Ability to operate a motorized vehicle or bicycle</li><li>Ability to understand and apply parking regulations</li><li>Ability to interact with others in a courteous and tactful manner</li><li>Ability to walk for extended periods of time</li><li>Ability to work in all weather conditions</li><li>Must be 18 years of age or older at time of hire</li></ul>  Availability to Work:  Special shift requirements, if any, will vary depending on a location's hiring needs.  If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required. License Requirement:  The individual will be required to have and maintain a valid state-issued driver’s license with a current address and acceptable driving record. Physical Demands and Work EnvironmentWhile performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; talk and listen. Employees are regularly exposed to outside weather conditions including snow storms, and extreme heat. Employees work in and around potentially dangerous traffic situations, and employees are to be safety conscious at all times.   SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.   Right to Work PosterSP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.  As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.  If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact Recruit@spplus.com. We are here to assist you. <h4>Location </h4>US-TN-KNOXVILLE

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General Manager, Parking Operations - MCGHEE TYSON AIRPORT, Knoxville, TN Reimagined Parking

Parking Enforcement Officer SP Plus Corporation

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