You will assist with internal IT support by managing help desk requests, provisioning employee workstations, and utilizing system monitoring tools, while also developing technical networking skills in configuring, deploying, and troubleshooting Cisco firewalls, switches, VLANs, and VPNs. Provide Internal IT Support: Act as a first point of contact for internal help desk requests, troubleshooting day-to-day hardware, software, and connectivity issues, supporting end-users, and escalating complex problems to senior engineering staff.