Industry Context: 5+ years of experience in retail, e-commerce, or hospitality, with hands-on exposure to customer-facing or back-office operations in one or more domains: Retail & E-Commerce Servicing (orders, returns, exchanges, promotions, loyalty), Hospitality Operations (reservations, guest relations, front desk, concierge), or Restaurant Operations (ordering, delivery support, table management). You will live at the intersection of product strategy, technical delivery, and client partnership-spending meaningful time embedded with global retailers, e-commerce brands, hotel chains, and restaurant operators to deeply understand their workflows, then translating those insights into AI-powered solutions that ship.