The Guest Services Manager (GSM) leads the delivery of onboard service excellence, role models the values and culture of the organization, and supports training, coaching, and performance management programs during a three (3) day rail journey between Denver, CO, and Salt Lake City, UT. Collaborate, communicate and coordinate with the Destinations teams relaying all guest information gathered, i.e. hotel bedding requests, flight and rental car information, bag delivery preferences, activity requests, etc. to support a seamless arrival into each destination.