Greensboro, NC17 days ago
Responsibilities include: Answer inbound customer support calls and chats regarding new and existing accounts Assist customers with billing questions, account setup, payments, account access, and related inquiries Provide accurate information and work toward first-call resolution Document customer interactions and update account information using internal systems Create tickets for technical support when needed Maintain confidentiality of customer account information Perform clerical and administrative duties as assigned Maintain a positive, professional, and solution-focused approach with customers Advanced Personnel Resources is seeking part-time Bilingual Customer Service Representatives for a direct hire opportunity with a growing company in the Greensboro area.