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Supports the customer care team via multiple channels regarding customer inquiries such as order management, product substitution, returns, and custom bracing through Outlook, eCommerce, and Electronic Data Interchange (EDI), while maintaining On-Time In Full (OTIF) Service Level Agreements (SLA’s). You bring expertise in demonstrating ownership and accountability, the ability to communicate effectively and are eager to contribute to a team that is committed to delivering exceptional patient outcomes.

HOUR

<img src="https://www.breg.com/wp-content/uploads/2025/02/Breg_Logo_1280x426_Animation_sm1.gif"/>Join Our Team and Keep Moving Forward with Breg!At Breg, we are dedicated to advancing orthopedic solutions that enhance the lives of patients and support healthcare professionals. As a leader in the orthopedic industry, we provide innovative products, consulting, technology, and services that help people move forward with confidence.We are currently seeking a Senior Customer Care Representative to join our team. This is a remote opportunity supporting the Eastern Time Zone. If you thrive in a dynamic environment where innovation and impact go hand in hand, this is the opportunity for you.Who You AreYou are a forward-thinking professional who values collaboration, innovation, and making a meaningful difference. You bring expertise in demonstrating ownership and accountability, the ability to communicate effectively and are eager to contribute to a team that is committed to delivering exceptional patient outcomes.What You’ll DoAs a Senior Customer Care Representative, you will:<ul><li>Supports new hires with ongoing training including advanced product and process knowledge, telephony soft-skills, and new software adaptation and proficiency.</li><li>Supports the customer care team via multiple channels regarding customer inquiries such as order management, product substitution, returns, and custom bracing through Outlook, eCommerce, and Electronic Data Interchange (EDI), while maintaining On-Time In Full (OTIF) Service Level Agreements (SLA’s)</li><li>Consistently meets or exceeds productivity standards such as overall accuracy, maintaining SLA’s, advanced backorder and backlog order management supporting on time order fulfilment.</li><li>Works as liaison between customer care and other business partners such as production planning, supply chain, logistics, distribution centers, and product management.</li></ul><ul></ul><ul></ul><ul><li>Ensures quality assurance including pricing, approvals, and accuracy while managing customer returns.</li></ul><ul><li>Applies basic understanding of human anatomy to provide quality orthopedic solutions to elevate patient care and ensures product knowledge is up to date.</li></ul><ul><li>Drives process improvement by identifying gaps and collaborating with various departments to deliver a seamless and effortless customer experience.</li></ul><ul><li>Champions the customer’s experience by managing urgent issues and offering tailored solutions.</li></ul><ul><li>Attends annual required Health Insurance Portability and Accountability Act (HIPAA) training and maintains strict compliance with the healthcare privacy code.</li></ul><ul><li>Manages special projects and assignments provided by the leadership team in support of the department and company goals effectively and efficiently.</li></ul><ul><li>Responsible for behaving in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices. Responsible for being accountable and committed to demonstrating Breg’s cultural beliefs and achieving the key results of the company.</li><li>Responsible for promoting Breg's culture within the organization using established tools such as storytelling, providing focused feedback, and recognition. The performance of the position is aligned with the culture of commitment and accountability, following the steps of: See it, Own it, Solve it, and Do it.</li></ul><ul><li>Collaborate with cross-functional teams to drive excellence in patient care and business solutions.</li></ul>What You Bring<ul><li>Associate degree or an equivalent combination of education and experience is preferred.</li><li>5+ years of customer service experience in a customer care role is required. Experience in a senior customer care role is preferred.</li><li>4+ years’ experience including Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), eCommerce, remote telephony platforms, logistics, and manufacturing background is required.</li><li>Comprehension of basic human anatomy related to orthopedic bracing is required.</li><li>Computer proficient to include web browser/internet search, MS Outlook, Word, and Power Point capabilities. Technical competence includes the ability to learn new software and systems.</li><li>Experience with Oracle, CRM, and Power Business Intelligence (BI) is preferred.</li><li>Advanced website agility and selling skills are required.</li></ul><ul><li>A passion for innovation and a commitment to Breg’s mission to Keep Moving Forward.</li></ul>Why Breg?At Breg, we invest in our people and culture. We offer:<ul><li>Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, effective the first of the month after hire.</li><li>Work-Life Balance: Paid Time Off (PTO) and company-paid holidays.</li><li>Growth & Development: Opportunities for professional advancement within a company that values your contributions.</li><li>Commitment to Diversity & Inclusion: Breg is proud to be an Equal Employment Opportunity employer, fostering a diverse and inclusive workplace.</li></ul><ul><li>For more information regarding Company benefits, please see <a href="https://url.us.m.mimecastprotect.com/s/1gkuCDkYJgU34LnlfWf0Fj7GxN?domain=breg.com" rel="noopener nofollow noreferrer" target="_blank">https://www.breg.com/benefits</a></li></ul>CompensationSalary Range: $23.00-$28.00 USD hourly. Actual compensation is determined by factors such as experience, skills, and business needs. This range reflects the minimum and maximum target range for new hire base salary/pay across all US locations. Actual pay is based on many factors unique to each candidate, including but not limited to geographical location, work experience, skill set, relevant trainings and certifications, and business needs. The base pay range is subject to change and may be modified in the future. This role may also be eligible for a bonus.Work hours are 9AM-530PM EST. Ready to Move Forward?If you’re ready to be part of a company that is redefining orthopedic care, apply today at www.breg.com/careers.Breg is an Equal Employment Opportunity Employer and dedicated to a diverse work force and Drug Free work environment. EOE/Minorities/Females/Vet/Disabled are encouraged to apply.Applicants must be currently authorized to work in the United States on a full-time basis. The Company will not sponsor applicants for work visas for this position.#LI-KB1

Breg, Inc.

Senior Customer Care Representative- Eastern Time Zone

Backlog Prioritization

Business Intelligence

Business Solutions

Communication Skills

Computer Skills

Consulting

Cross-Functional

Customer Experience

Customer Relationship Management (CRM)

Customer Support/Service

Disability Insurance

Distribution Management

Distribution Services

ERP (Enterprise Resource Planning)

Electronic Data Interchange (EDI)

HIPAA (Health Insurance Portability and Accountability Act)

Healthcare

Human Anatomy

Internet Search

Leadership

Life Insurance

Logistics

Maintain Compliance

Manufacturing

Microsoft Outlook

Microsoft PowerPoint

Microsoft Word

Oracle CRM

Order Management

Order/Customer Fulfillment

Orthopedics

Patient Care

Pricing

Process Improvement

Production Planning

Project/Program Management

Quality Assurance

Service Level Agreement (SLA)

Standards of Care

Storytelling

Supply Chain

Telephony

Time Management

Web Browsers

eCommerce

eCommerce Sales

PTs use a variety of techniques to help their patients, including hands-on therapy, strengthening and stretching exercises, electrical stimulation, ultrasound, ice/heat, and much more. Participate in family care plan meetings and educate caregivers and family members of clients on patient care.

Physical TherapistLocation: Taconic Rehabilitation and Nursing at BeaconSHIFT: Full Time |Part Time | Per Diem Pay $45.00/hour to $52.24/hour (depending on experience)Sign-on Bonus: Up to $3,000 for Full Time | Up to $1500 for Part TimeJOB DESCRIPTION:Physical Therapist Floats work with patients to improve their movement and manage their pain. PTs use a variety of techniques to help their patients, including hands-on therapy, strengthening and stretching exercises, electrical stimulation, ultrasound, ice/heat, and much more. RESPONSIBILITIES:<ul><li>Conducting physical and psychological assessments of clients to understand their physical condition and developing or following a treatment plan.</li><li>Participate in family care plan meetings and educate caregivers and family members of clients on patient care</li><li>Creating personalized fitness-oriented health care programs for patients.</li><li>Administer medically prescribed physical therapy treatments to relieve pain and improve mobility.</li><li>Consult and collaborate with other healthcare professionals regarding patient.</li><li>Documenting patient care history.</li><li>Demonstrate ability to work with geriatric residents</li><li>Other duties as assigned</li></ul>REQUIREMENTS:<ul><li>New York State Physical Therapist licensure</li><li>Degree in Physical Therapy from a program accredited by the American Physical Therapy Associtation (APTA) required</li><li>CPR certification</li><li>Physical strength to lift between 50-100lbs</li><li>Must have knowledge, skills, and techniques of age specific developmental factors and be able to evaluate patients</li><li>Must have up-to-date knowledge for treatment practices and physical therapy programs</li><li>Experience in long term care preferred</li><li>Must be flexible, punctual, professional, and reliable</li><li>Strong customer service skills and compassion</li><li>Able to collaborate with a wide range of health care disciplines, as well as offer insight to patient and family members</li><li>Strong written and verbal communication skills</li><li>Respect for residents’ privacy and rights; display of genuine concern and empathy for the elderly</li><li>Able to perform tasks while upholding high standards of quality, cleanliness, and kindness</li></ul>What We Offer:<ul><li>Competitive pay.</li><li>Comprehensive benefits package, including health, dental, and vision insurance.</li><li>Paid time off and holidays.</li><li>Opportunities for professional growth and development.</li><li>A supportive and welcoming team environment.</li></ul>Join our team and be part of a community that cares!

Part Time Manufacturing Jobs in Grandview, NY

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Part Time Manufacturing Jobs in Grandview, NY

Senior Customer Care Representative- Eastern Time Zone Breg, Inc.

Physical Therapist VS Servicer at Beacon LLC

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