This position is primarily responsible for providing effective customer service for all internal and external customers by utilizing in-depth knowledge of company products and programs, interacting with and assisting customers, entering customer orders into the system for fulfillment, responding to inquiries about products and services as well as resolving complaints. This position is also responsible for performing the following duties: ESSENTIAL DUTIES AND RESPONSIBILITIES: Communicates with customers via phone and email, processes orders, answers customer questions and requests.