Performance will be evaluated based on meeting specific goals, productivity measures, employee satisfaction scores and other quality indicators established for this position such as: IHC strategic objectives; site strategic objectives; functional capabilities; leadership and/or employee capabilities; IHC commitments, quality measures, and productivity measures. Knowledge of the detailed processes, methods, and techniques, as well as practical knowledge of a medical assisting in a primary care setting; knowledge permits the MA to schedule and carry out the steps of triage, blood draw, or vital checks, and to complete important steps of related procedures or protocols.