This role supports day-to-day IT operations, assists with onboarding and offboarding, maintains user access and equipment records, coordinates with managed service providers and vendors, and contributes to IT documentation, training, cybersecurity awareness, and operational improvement initiatives. The IT Support Technician serves as the primary frontline support contact for Truxton employees, providing timely assistance with workstation, software, mobile device, printer, telephony, account access, and remote connectivity issues.