div>-Greet visitors, patients, and families in a friendly, professional manner and directs them appropriately
-Maintain an efficient patient flow through the registration process and provide excellent customer service to
patients/families
-Promptly answer the telephone, direct all calls appropriately, take accurate messages, and deliver to the
appropriate individual
-Post all self-pay charges, collect payments, and provide patients with receipts
-Reconcile billing slips to daily schedule
-Update patient information, including demographics, insurance, HIPAA forms, and financial waivers
-Schedule appointments accurately according to department guidelines, using a waitlist when applicable
-Effectively communicate problems, concerns, or issues to the Team Lead/Manager appropriately and
promptly
-Perform various clerical duties such as faxing, photocopying, scanning, filing, and mailings
-Demonstrate flexibility with various work schedules and cover for other staff when asked, including other
office locations
-Demonstrate the ability to follow downtime procedures adequately
-Perform any and all other duties as assigned
. Degree in healthcare/related field preferred
-1+ year of dental administration experience highly preferred
-Comprehensive knowledge of electronic medical systems
-Adeptness in the healthcare industry
-Excellent phone etiquette and ability to establish rapport with diverse clientele
-Able to prioritize workload and perform in a fast-paced and challenging environment
.