What You'll Do; Own Product Execution & Delivery; Own the; end-to-end product roadmap and execution; across our virtual veterinary services, spanning triage and telemedicine experiences; Translate business strategy into; clear product plans, priorities, and deliverables; Drive; high-quality, predictable delivery; across multiple teams and workstreams; Maintain strong operating mechanisms for planning, prioritization, and cross-functional alignment; Own the End-to-End Customer Experience; Define and continuously improve the full pet parent journey, including discovery, education, access, consult initiation, and post-care engagement; Ensure experiences are intuitive, trusted, and seamlessly integrated into the broader Chewy ecosystem; Identify and eliminate friction points that limit adoption, completion of care, or customer satisfaction; Own the End-to-End Veterinary Professional Experience; Define and continuously improve the end-to-end experience for veterinary professionals, including pre-consult preparation, in-consult workflows, documentation, and post-care processes; Build intuitive tools and workflows that enable veterinary professionals to deliver high-quality, efficient, and compliant care, in close partnership with clinical, legal, and operations teams; Identify and eliminate difficulties that reduce provider satisfaction or clinical effectiveness, improving engagement, retention, and sustained performance; Drive Deep Integration Across Chewy; Partner with product teams across Cart, Checkout, PDP, Pharmacy, Vet Diet, Payments, CRM and Customer Service to embed virtual care across the end-to-end customer journey; Influence shared roadmaps and priorities to ensure consistent, high-quality representation of virtual care across all key surfaces; Drive alignment across teams to reduce fragmentation and deliver a cohesive, unified experience; Improve Care Flow, Access, and Efficiency Through Product; Improve intake, routing, and overall care flow in partnership with operations and clinical teams; Find opportunities to increase access, throughput, and utilization through scalable product and system design; Influence demand shaping and intake quality to improve downstream performance and reduce inefficiencies; Drive Product Performance; Own product metrics, including conversion, engagement, retention, and funnel performance; Establish goals, dashboards, and operating rhythms to monitor and improve performance; Use data and experimentation to drive continuous improvement and inform prioritization; Operate in a Regulated, Clinical Environment; Ensure all experiences meet regulatory and compliance requirements; Partner with clinical, legal, and compliance teams to integrate appropriate guardrails and workflows; Balance compliance with a seamless customer experience; Lead a Scaled Product Organization; Lead and develop a multi-layered product team, including leaders and individual contributors; Drive team performance, coaching, and career development; Define team structure and operating model to support a growing and increasingly complex product portfolio; Cross-Functional Leadership; Act as the product leader for virtual care across a highly matrixed organization; Influence across teams without direct authority to deliver business outcomes; Communicate roadmap, priorities, tradeoffs, and performance clearly to senior partners; What You'll Need; BA/BS in Computer Science, Engineering, Business, or equivalent (MBA a plus); 10+ years of experience, including; 8+ years in product management; 5+ years of experience; leading product teams;, including experience leading leaders; Proven track record of; delivering complex, multi-team product roadmaps at scale; Experience owning and optimizing; end-to-end customer journeys and funnel performance; Strong product and execution instincts, with the ability to balance; speed, quality, and impact; Experience working cross-functionally across product, engineering, operations, and business teams; Demonstrated ability to build and scale; high-performing product organizations; Strong analytical abilities and experience using data to drive decisions and measure impact; Excellent communication and partner management skills; Experience operating in; regulated environments; (e.g., healthcare, telehealth, pharmacy, fintech); Bonus; Experience with; two-sided or marketplace products; (customers and providers); Familiarity with; clinical workflows, provider tooling, or scheduling systems; Background in veterinary or human healthcare; Experience integrating products across; large, multi-surface ecosystems; Why This Role; This is a unique opportunity to lead product for a rapidly scaling digital health business-owning how virtual veterinary care is delivered at scale, and shaping experiences that improve access, quality, and outcomes for millions of pet parents. We are seeking a; Director, Product - Virtual Veterinary Services; to lead product execution across this space-owning how the experience comes to life for both pet parents and providers, and how it integrates seamlessly across Chewy.