Education required: High School diploma or equivalent requiredMinimum Qualifications: Minimum of 6 months’ related experience required Minimum of 6 months’ related experience required Data entry speed of 25-40 keystrokes per minute required Basic computer skills and proficiency in Microsoft Excel and Access Intermediate computer skills and proficiency in Microsoft Word and OutlookEssential Behaviors, Skills, and Attitudes Required for Success in This Position: Commitment to Client values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, co-workers, management, physicians, and/or vendors in every day performance and interactions Ability and willingness to learn required programs Organized multi-tasker with excellent time management and prioritization skills Ability and desire to provide excellent customer service and build rapport with clients and teammates associated with the program Excellent customer relationship and inter-company network building skills Superb customer-centered communication including professional, courteous, prompt phone, e-mail, scheduling and fax responses. Ability to empathize with patients, patient’s family members, care-givers, customers, and teammates under stressful circumstances and remain focused on business goal Attention to accuracy of details and relentless follow-through Ability to proactively use knowledge gained to improve processes and help refine procedures Receptive to constructive feedback and developmentEssential Duties and Responsibilities: Respond professionally, promptly, and courteously to inbound calls, e-mails and faxed referrals and/or requests for treatment options Request placement and/or respond to inquiries regarding treatment options via outbound calls, email, and/or other designated contacts Place outbound calls to Hospitals to complete placement requests Willing and able to partner with Field Operations to visit Doctor’s offices and Hospitals to build, enhance and/or establish those relationships.