This position is virtual and open to residents of the 50 states, D.C. Compensation & Benefits: Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. * Consistently demonstrate customer service best practices by promptly addressing all employee inquiries, including tax and W-2 related questions-through the ticketing system, while ensuring compliance with SLA guidelines by resolving tickets within 24 to 48 hours.