• Bilingual — English and Spanish fluency required (written and verbal)
• Minimum 3+ years of hands-on payroll processing or payroll support experience
• Must be able to work on-site 5 days per week at the Miami Lakes, FL office
• Experience with ADP RUN — required
• Proficiency in QuickBooks Online
• Comfortable managing high-volume, deadline-driven workload — 10 to 30 payroll submissions per day
• Excellent client-facing communication skills — professional, responsive, and able to explain complex payroll topics clearly
• Highly organized with strong attention to detail and ability to manage multiple accounts simultaneously
• Self-starter who can take full ownership of an assigned client portfolio independently
. Roth (post-tax) contributions and deductions
• Provide application and navigation support on ADP RUN — guiding clients on how to locate reports, make configuration changes, and resolve system questions
• Handle client inquiries via phone and email on payroll processing, payroll taxes, deductions, garnishments, and compliance
• Support bookkeeping and reconciliations in QuickBooks Online
• Assist with HR administration, benefits administration, and client onboarding as needed
• Maintain accurate, organized client records and documentation
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