In this role, you will lead and mentor a team of People Solutions Coordinators, translate operational data into strategic insights, and build strong cross-functional partnerships with Payroll, HR, Legal, Risk, and Field Leadership to fuel Metropolis's rapid growth. Reporting directly to the Director, People Operations, you will serve as the operational bridge between frontline processing and leadership by driving team performance against daily delivery objectives, automating workflows, and resolving complex transactional escalations.