6+ months of experience in a customer facing role within a medical office, healthcare setting or other service-related industry OR 1+ years KSC ASR I or HIM Tech experience with 6+ months ASR II cross-training experience and the successful completion of Epic Front Desk Training or 2+ years KSC CBO, Managed Care or Contact Center experience. 2+ years of insurance and /or managed care experience to include insurance verification and the ability to identify, understand and communicate plan details to patients with HMO, PPO, EPO, Medicare and other plans.