Customer Experience, Innovation & Campus Partnerships - Collaborates with campus departments to continuously improve the dining experience through assessment, customer feedback, retail growth, catering expansion, marketing initiatives, innovation, and data-driven decision making that enhances student satisfaction and auxiliary revenue. Financial Management & Business Performance - Directs the financial performance of Dining Services through budget development, P&L management, labor optimization, food cost analysis, forecasting, revenue generation, inventory oversight, KPI reporting, and operational analytics to ensure fiscal sustainability.