IT Service Desk Analyst I Greater Baltimore Medical CenterIT Service Desk Analyst ITowson, MD$54,214.40–$84,032.31 / yearResponsibility includes IT Service Desk inbound calls, ticket processing, routing and escalating non-first level resolvable customer inquiries, service requests and incident reports. Installs, upgrades and maintains system and application components on client computing platforms by performing hardware repairs, configuring operating systems and applications and providing support for all hardware components.
IT Manager Core OneIT ManagerSterling, VALead the Company's cybersecurity and information assurance activities in coordination with the Facility Security Officer and external service providers, including vulnerability management, incident response readiness, system hardening, access control governance, and compliance activities. 4-5 years of progressive experience in information technology administration, infrastructure management, cybersecurity operations, or related functions, including experience leading projects, initiatives, or personnel.
Senior IT Service Desk Specialist Corus InternationalSenior IT Service Desk SpecialistWashington, DC$62,000–$80,000 / yearFull timeResponsibilities:Administer the day-to-day service desk tool (Freshservice), ensuring accurate categorization, CI/Asset updates, and effective use of automations (forms, workflows).Run daily huddles, assign work during shifts, balance channels (phone, chat, portal, email), monitor SLA/OLA adherence, and escalate risks to the Service Desk Manager. Position Title: Senior IT Service Desk SpecialistPosition Type: Regular Full-TimeDepartment: Finance & Administration (IT Services)Location: Washington, DC - HybridSalary Range: $62,000 - $80,000 - $99,000Corus International provides a competitive, growth-oriented, yet fiscally responsible compensation program.
Desktop Support Specialist Turn2PartnersDesktop Support SpecialistArlington, VAA fast-growing technology company supporting national security initiatives is seeking a Desktop Support Specialist to join its IT team. This role will provide hands-on support for internal users, ensuring systems run smoothly and securely in a high-performance environment.
Service Desk Support Zolon TechService Desk SupportWashington, DCThe project delivers enterprise IT support services that enable FBI mission operations, including desktop and mobile device support, IT service management, walk up ITX services, inventory management, and participation in technology refreshes and office moves. Work is performed in a secure, mission critical environment with strict service level, security, and customer service requirements, supporting FBI personnel across multiple domestic and international locations.
NewEnterprise IT Operations Manager UnissantEnterprise IT Operations ManagerAshburn, VAFull timePartner with senior business and technology stakeholders to identify, prioritize, pilot, and implement practical automation, analytics, and AI-enabled use cases for service desk optimization, workflow automation, knowledge management, reporting, employee productivity, and business-process improvement. Essential Duties and Responsibilities:Lead enterprise IT operations, including end-user support, service delivery, collaboration platforms, endpoint management, enterprise applications, identity and access administration, and coordination of network, cloud, and infrastructure services.
IT Service Desk Agent GD Information TechnologyIT Service Desk AgentBethesda, MarylandTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
IT Service Mgr ValidaTekIT Service MgrArlington, VirginiaWe bring together people with many different perspectives, experiences, and talents to drive innovation and achieve more together than we can individually.â¯Our commitment to quality and performance optimization is the reason why our IT Service Projects and New Development Projects have been appraised at CMMI Maturity Level 5, positioning us as one of a handful of elite companies to receive the highest form of third-party validation. ValidaTek is searching for a Tier 2 Helpdesk Lead CAB Manager for Tech Control to oversee the operations of the help desk operations that supports a large DoD IT infrastructure program providing a common view for all enterprise-wide users.
Systems Network Administrator I/Service Desk Support LeidosSystems Network Administrator I/Service Desk SupportLaurel, Maryland$59,150–$106,925 / yearOur team is at the cutting edge of Security Engineering, Computer Network Operations (CNO), Mission Software, SIGINT, and advanced analytics —delivering solutions that directly support critical national security missions. April 28, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
CCaaS Tier 3 Support Analyst/Platform Administrator Omm IT SolutionsCCaaS Tier 3 Support Analyst/Platform AdministratorWoodlawn, MarylandFill in the role as part of the Tier 1/2 support to if needed provide CCaaS 800 Number support when needed (high call volumes or absence Tier 1/2 resources) to log issues and requests in ServiceNow IT Service Manager. Experience in providing IT Help Desk Tier 3 support and assistance in resolving their technical issues escalated by the Tier 1/2 resources.
NewIT Engineer QuartermasterIT EngineerArlington, VirginiaYou’ll handle everything from help desk requests to senior-level escalations, assist in designing and standing up networks across our sites, and play a supporting role in maintaining the cross-domain environments that let us move data securely between classification levels. Provide comprehensive technical assistance for all levels of issues—from daily help desk tickets to complex, senior-level escalations—collaborating with the IT team to maintain support across hardware, software, operating systems, and connectivity for macOS, Windows, and Linux.
IT Cloud Security Analyst Futrend TechnologyIT Cloud Security AnalystBethesda, MarylandHands-on work experience with automation, security event correlation, asset inventory tracking and SEIM management (preferably in SPLUNK), utilizing scripting or programming such as PowerShell, Bash, Python or equivalent and use of APIs. Monitor cloud environments for security events, anomalies, and configuration drift using SIEM (e.g., Splunk), conduct vulnerabilities assessments, track remediation and maintain dashboards with measurable metrics to report overall security posture.
IT Security Operations Analyst (Remote) Terrestris Global SolutionsIT Security Operations Analyst (Remote)Washington, DCRemoteThis project will provide IT service desk, systems, network, and security operations support for Federal Prison Industries (UNICOR), supporting end users, Microsoft infrastructure, and mission-critical business systems in hybrid work environments. Deploy third-party software patches using Enterprise Lifecycle Management Services (ELMS) and Microsoft Endpoint Configuration Manager (MECM).
IT Security Operations Analyst Terrestris Global SolutionsIT Security Operations AnalystWashington, DCRemoteThis project will provide IT service desk, systems, network, and security operations support for Federal Prison Industries (UNICOR), supporting end users, Microsoft infrastructure, and mission-critical business systems in hybrid work environments. Deploy third-party software patches using Enterprise Lifecycle Management Services (ELMS) and Microsoft Endpoint Configuration Manager (MECM).
Junior IT Specialist One Federal SolutionJunior IT SpecialistWashington, District of ColumbiaOne Federal Solution is seeking Junior IT Specialists to support the Internal Revenue Service (IRS) HSPD-12 Credential Issuance and Maintenance Blanket Purchase Agreement (BPA) and Identity, Credential, and Access Management (ICAM) program operations. The selected individuals will provide administrative and technical support to Government leadership and contractor personnel supporting nationwide credentialing operations and Administrative IT Support Services activities.
IT Specialist One Federal SolutionIT SpecialistWashington, District of ColumbiaThe selected individual will provide administrative and technical support to Government leadership and contractor personnel supporting nationwide credentialing operations and Administrative IT Support Services activities. Knowledge of HSPD-12 directives, PIV credentialing, FIPS 201, Public Key Infrastructure (PKI), and Federal Identity, Credential, and Access Management (FICAM) principles.
Helpdesk Support Specialist I Na Ali'i Consulting & Sales, LLC.Helpdesk Support Specialist IAdelphi, Maryland$80,000–$100,000 / yearThe Nakupuna Companies use a market-based compensation strategy to ensure that our employees are compensated within applicable market ranges commensurate with multiple factors, including but not limited to the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability, organizational requirements, and position location. Maintain accountability of software licenses and life-cycle replacement documentation for software licenses, life-cycle replacement of end user devices to include computers, printers, laptops, scanners, and other hardware.
IT Management Tool Analyst Waypoint Human CapitalIT Management Tool AnalystChantilly, VirginiaThis expertise encompasses the essential capabilities required for the effective management and continuous monitoring of: Network Infrastructure - ensuring connectivity, performance, and reliability across routers, switches, firewalls, and cryptographic devices. This role calls for an individual who combines technical depth with strategic breadth – someone who can research both the granular details of tool functionality and the broader implications for organizational efficiency and effectiveness.
Desktop Support Specialist ( Mid-Level) TriTech Enterprise Systems, Inc.Desktop Support Specialist ( Mid-Level)Washington DC, DCTriTech Enterprise Systems Inc. (TriTech) is seeking an on-site 'Desktop Support Specialist' to provide line support to all employees and contractors within the DC Government General Services Administration (DGS). Identify basic technology-based problems and their root causes; take responsibility for timely troubleshooting and resolution using proven tools, resources, and approved processes.
IT & Technology Decision Makers - Paid ITSM/ESM Research Study - Washington DC, US Prolific Academic LtdIT & Technology Decision Makers - Paid ITSM/ESM Research Study - Washington DC, USWashington, DCScenario Review: apply your real-world experience to assess and respond to IT and service management scenarios, such as incident escalation, ticket triage, employee onboarding requests, and internal helpdesk workflows. We've built a unique platform that connects researchers and companies with a global pool of participants, enabling the collection of high-quality, ethically sourced human behavioural data and feedback.