Build positive, trusting relationships with clients Interact with clients in a respectful, empowering, strength-based, and empathic way while addressing behaviors that need change Ensure the physical and emotional safety of children and families during challenging interactions Hold parents accountable to program rules and expectations Complete all required documentation accurately and on time, including assessments, progress notes, summaries, observations, court reports, and closings Communicate promptly and professionally with supervisors, co-workers, ECDSS caseworkers, attorneys for children, and other service providers Collaborate with teammates, stay flexible to program needs, and maintain open communication Support team members by offering feedback and contributing to a positive, strength-focused work environment Participate constructively in staff meetings Identify barriers affecting client progress and develop practical solutions Provide PCA and TSV orientation sessions when needed Carry PCA and TSV cases as assigned Help team members by covering cases when able Balance client-facing work with accurate and timely documentation Take on new tasks and responsibilities as needed Manage multiple responsibilities, cases, documentation, collaboration, deadlines, in an organized and timely manner Track upcoming court dates to ensure summaries are completed when required Enter daily activity into the agency database and update client information to meet contract requirements Arrive to work on time and follow daily sign-in-out procedures Maintain accountability for daily work Adjust work hours as needed to meet client and program needs Model the mission, vision, and values of Catholic Charities Contribute to a culture of equity, inclusion, and ethical practice Follow and promote all compliance and regulatory requirements, including: Corporate Compliance Code of Ethics. Support the agencys efforts to strengthen, expand, and promote services across WNY Demonstrate knowledge of divorce, child welfare, and high-conflict family dynamics as they relate to TSV and PCA services Maintain self-awareness, including personal needs, feelings, and potential biases Reflect on your own work and incorporate feedback from supervisors and peers Show commitment to ongoing professional growth Use computers and agency systems confidently Report to the Program Manager and PCA Supervisor May supervise interns.