Waterbury, Connecticut5 days ago
Qualifications: Education Level: High School Diploma or GED Job-Related Experience - Customarily has at least six months or more of referral management experience - Previous medical office experience preferred - Working knowledge of state-specific occupational medicine requirements preferred Job-Related Skills/Competencies - Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility - Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions - Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism - The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies - Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility - Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions - Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism - The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies - Demonstrated effective communication and interaction with employers, patients, providers, and other colleagues - Demonstrated ability to maintain working relationship with all levels of colleagues - Demonstrated intermediate knowledge of Microsoft Office such as Word, Excel, Outlook, and entry of data into various systems/applications - Strong teamwork with peers and center leadership team Additional Data: This position is eligible to earn a base compensation rate in the state range of $20to $26hourlydepending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority. - Report any denials or delays to leadership as needed - Must ensure all authorized visits are scheduled according to the clinician's referral without going above the number of authorized visits or outside of authorized date range - Contact patients who miss an appointment and/or report missed appointment to employer - Document any cancelled or rescheduled appointments in the patient's EMR and partner with Center Operations Director (COD)/CTD to evaluate any cases that may be eligible for closure as an inactive case - Responsible for clerical tasks in both the front and back office associated with patient care and proper record keeping.