Performs customer service functions in person, by telephone, and by mail: provides information/assistance regarding department/division services, procedures, fees, or other issues; responds to routine questions or complaints; researches problems/complaints and initiates problem resolution; receives payments for various fees, fines, or services: records transactions, posts payments, and issues receipts; balances cash drawers; prepares revenues for deposit and forwards as appropriate. The position involves operating a cash register, serving the public daily, maintaining unit databases, dealing with wanted individuals by notifying law enforcement, advising the public of their permit denials when applicable, supporting the units law enforcement personnel, operating computer hardware and software to generate permits for citizens handling alcohol, health spa employees, pawn shop/precious.