Demonstrated experience leading end-to-end process analysis, including value stream mapping, identifying cross-functional pain points, and driving prioritization across multiple stakeholders - Proven ability to translate business pain points into clear, outcome-based business requirements, and partner with technology teams to shape roadmaps and delivery sequencing - Experience partnering with MSPs / BPOs to identify automation or process improvement opportunities across onshore and offshore delivery models - Strong continuous improvement practitioner skillset, including Lean thinking, root cause analysis, stabilization, and simplification (methodology-pragmatic rather than framework-driven) - Experience owning or influencing transformation or improvement roadmaps, including trade-off decision-making, prioritization, and negotiation within matrixed organizations - Demonstrated ability to lead through influence, facilitating cross-functional forums and governance bodies, and delivering outcomes without direct authority - Bachelor's degree in Business, Operations, Engineering, Information Systems, or a related field; PMP, Lean, or other relevant certifications considered a plus but not required As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. **We'd love to hear from people with:** - 5+ years of progressive experience in process excellence, operational excellence, transformation, or continuous improvement roles within a large, complex, or shared services environment - This role is well-suited for candidates coming from process excellence, enterprise transformation, operations product, or business-technology enablement backgrounds.