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The position is responsible for supervising employees (drivers and driver assistants) that coordinate services between the kitchen and drivers and controls activities on the dock. 2+ years supervisory experience working in a high volume, manufacturing, food production, and restaurant or catering environment or equivalent experience in the related field preferred.

YEAR

We’re looking for motivated, engaged people to help make everyone’s journeys better.The position is responsible for supervising employees (drivers and driver assistants) that coordinate services between the kitchen and drivers and controls activities on the dock.Annual Hiring Range/Hourly Rate: <ul><li>$60K - $65K Per Year</li></ul>Benefits <ul><li>Paid time off </li><li>401k, with company match </li><li>Company sponsored life insurance </li><li>Medical, dental, vision plans </li><li>Voluntary short-term/long-term disability insurance </li><li>Voluntary life, accident, and hospital plans </li><li>Employee Assistance Program </li><li>Commuter benefits </li><li>Employee Discounts </li><li>Weekly pay for union employees </li><li>Free hot healthy meals for unit operations roles</li></ul>Main Duties and Responsibilities:<ul><li>Ensures quality production standards are maintained for all accounts</li><li>Responsible for obtaining control sheets and making assignments for team drivers to flights daily</li><li>Checks dock area to ensure that employees have required equipment and that trucks leave according to scheduled dock departure</li><li>Checks that all teams are catering correct aircraft and flights</li><li>Ensures that all employees are in compliance with safety procedures and Airport Transport Authority badging requirements</li><li>Works with management staff to improve performance of the unit</li><li>Assists teams with late flights and equipment changes</li><li>Responsible for getting information from airlines on service requirements and updates</li><li>Maintains radio contact with Operations Manager, meal planer and leads during operation</li><li>Conducts regular checks of the kitchen to ensure no equipment was left behind after flights leave the kitchen</li><li>Responsible for security and proper transportation of galleys and maintaining cleanliness of vehicles</li><li>Responsible for safety, quality and compliance with customer specifications and regulatory requirements and company policies and procedures. </li><li>Ensures specifications, airline diagrams, and other standards are accurate according to the airline specifications. </li><li>Ensures that all products are coded according to Gate Gourmet procedures.  </li><li>Works with maintenance staff to ensure preventive maintenance of machinery and fleet according to schedules, reports maintenance and repair issues in timely manner.</li><li>Maintains Company policies and procedures as well as specification books for airline customers</li><li>Maintains all financial goals related to material, productivity, overtime, and labor goals</li><li>Prepares management reports (ex. attendance, HAACCP and labor) as required.</li><li>Responsible for supervising drivers and driver assistants</li><li>Responsible for performance evaluation, coaching, counseling and preparing corrective action for employees and liaises appropriately with HR and other support functions.</li><li>Manages work flow balancing - - the division of responsibilities amongst employees on each shift including assignment of responsibilities and workstations.</li><li>Manages daily manpower planning including assignment of responsibilities and workstations.</li><li>Determines when and whether to call employees in to cover staffing needs (ex. sick calls, vacation relief, medical leaves, volume changes, etc.)</li><li>In conjunction with department leaders determines number of employees needed by shift</li><li>Ensures compliance with company Wage & Hour policy, including ensuring employees get the rest & meal breaks and ensuring company processes are followed.</li><li>Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food expenses.</li><li>Monitors daily manpower planning and schedules employees. </li><li>Responsible for employee retention and reducing employee turnover.</li><li>Responsible for coaching, counseling and preparing corrective actions for employees in compliance with the applicable union/collective bargaining agreement(s).</li><li>Reviews and ensures employees in chain of command are in correct cost centers and correct job titles.</li><li>Reviews and ensures union represented employees’ pay rates are correct based on wage scales and seniority.</li><li>(note: this should only apply to OP73 and OP78) Ensures employees complete all company required training including but not limited to ServSafe</li><li>Compliance with all company required policies, procedures and processes including but not limited to required training</li></ul>QualificationsEducation:<ul><li>High School Diploma or GED required.</li><li>Associates degree preferred.  </li></ul>Work Experience: <ul><li>2+ years supervisory experience working in a high volume, manufacturing, food production, and restaurant or catering environment or equivalent experience in the related field preferred</li></ul>Technical Skills: (Certification, Licenses and Registration)<ul><li>Must have strong and effective leadership skills, and the ability to successfully manage a staff of 30+ hourly employees.</li><li>Current or previous labor relations experience is a plus, but not required.</li><li>Candidate must be comfortable with all levels of employees and have the ability to drive positive program change.</li><li>Ability to train others required.</li><li>Must have the ability to give negative and positive feedback to employees on a daily basis.</li><li>Excellent time management skills required.  Ability to handle multiple tasks without losing focus on priorities.</li><li>Strong organizational, analytical, communication and leadership skills required.</li><li>Must be innovative and have the ability to make changes to the operation as needed to further improve the work environment and unit performance.</li><li>Basic computer skills with working knowledge of Microsoft Office products required.  </li><li>Ability to obtain ServSafe Certification required.  </li><li>ServSafe Certified preferred</li></ul>Language / Communication Skills:<ul><li>Expresses oneself clearly and effectively when speaking and writing to individuals and groups; listening attentively and insuring communication is understood by all parties involved</li><li>Bi-lingual in English and Spanish/Chinese Mandarin/ Vietnamese/Hindi/Polish a plus.</li></ul>Job DimensionsGeographic Responsibility: USAType of Employment: Full-TimeTravel %: NoExemption Classification: ExemptInternal Relationships: TBDExternal Relationships:TBDWork Environment / Requirements of the Job: Normal work environmentBudget / Revenue Responsibility: USDOrganization StructureDirect Line Manager (Title): Manager, Ops, TransportDotted Line Manager (Title, if applicable):  N/ANumber of Direct Reports: Up to 80, average of 16 (union employees, Asst, Ops, Meal Bank)Number of Dotted Line Reports: N/AEstimated Total Size of Team: Up to 80Gate Group Competencies Required to be Successful in the Job:<ul><li>Thinking – Information Search and analysis & problem resolution skills</li><li>Engaging – Understanding others, Team Leadership and Developing People</li><li>Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively</li><li>Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus</li></ul>Demonstrated Values to be Successful in the PositionEmployees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:<ul><li>We treat each other with respect and we act with integrity</li><li>We communicate and keep each other informed</li><li>We put our heads together to problem solve and deliver excellence as a team</li><li>We have passion for our work and we pay attention to the little details</li><li>We foster an environment of accountability, take responsibility for our actions and learn from our mistakes</li><li>We do what we say we will do, when we say we are going to do it</li><li>We care about our coworkers, always taking an opportunity to make someone’s day better</li></ul>The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.  Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.  In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.gategroup is an equal opportunity employer committed to workforce diversity.  All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdfWe anticipate that this job will close on:05/29/2026<h2></h2><h2>For California Residents, please click <a href="https://www.gategroup.com/en-gb/california-consumer-privacy-act/" rel="nofollow noopener noreferrer" target="_blank">here</a> to view our California privacy notice.</h2>If you want to be part of a team that helps make travel and culinary memories, join us!

gategroup

Transportation Supervisor

Analysis Skills

Budgeting

Business Performance Management

Calendar Management

Catering Services

Coaching

Communication Skills

Computer Skills

Computer Workstations

Contact Management

Corporate Compliance

Corporate Policies

Customer Relations

Dental Insurance

Detail Oriented

Diversity

Employee Assistance Plan

English Language

Equipment Maintenance/Repair

Food Production

Hospital

Industrial Relations

Leadership

Life Insurance

Maintain Compliance

Maintenance Services

Mandarin Chinese Language

Meal Plans

Microsoft Office

Microsoft Product Family

Multilingual

Multitasking

Operations Management

Organizational Skills

People Management

Performance Analysis

Performance Management

Performance Reviews

Polish Language

Preventative Maintenance

Process Improvement

Productivity Management

Quality Metrics

Radio Operation

Regulatory Requirements

Reporting Skills

Restaurant

Safety Compliance

Safety Process

Safety/Work Safety

ServSafe Certification

Spanish Language

Staff Corrective Action

Team Lead/Manager

Time Management

Vehicle Fleets

Vietnamese Language

Vision Plan

TMP PX

FEED

Position Summary: The Polisher will work closely with the FOH team, handling all glass, silver, and plate ware for service. Maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in difficult situations .

<h5>Polisher </h5>Position Summary: The Polisher will work closely with the FOH team, handling all glass, silver, and plate ware for service. The ideal polisher will be efficient, yet careful while handling and cleaning flat and stemware. Responsibilities: (This includes but is notlimited to) <ul><li>Polish glassware and flatware </li><li>Run clean and polished glassware and flatware to the service stations </li><li>Restock all polished items throughout service </li><li>Communicate effectively with all team members </li><li>Help the team with filling water pitchers. Empty dish bins during slow times </li><li>Maintain presentable appearance </li></ul>Requirements: <ul><li>High School Diploma or equivalent; </li><li>No experience required </li><li>Dependability-job requires being reliable, responsible, and dependable, and fulfilling obligations. </li><li>Availability to work nights, weekends, and holidays </li><li>Good interpersonal and communication skills </li><li>Team player is MUST </li><li>Strong task and time management abilities </li><li>Ability to stand for extended periods, and lift up to 30 lbs. </li><li>Maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in difficult situations </li></ul>

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