The role collaborates closely with Operations, Knowledge Management, Quality, Technology, and program stakeholders to rapidly gather requirements, validate content, incorporate changes, and ensure training prepares CSRs to accurately and consistently support program requirements at launch and throughout ongoing operations. Instructional Designer supports the U.S. Office of Personnel Management’s (OPM) administration of the FEHB Protection Act by designing and developing training solutions for Customer Service Representatives supporting Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees.