Education and Experience: High school diploma or equivalent requiredMedical Assistant (MA), Licensed Practical Nurse (LPN), or Certified Nursing Assistant (CNA) certification preferredA minimum of 5 years experience as an MA, LPN or CNA, preferably in care management or acute care facility, community-based clinic, public health department or specialization with the senior population or value based care preferredProficient PC skillsExcellent Customer Service and patient centric problem solving requiredFluency in Spanish or other languages spoken by people in the communities we serve is desirable, but not required. Works collaboratively with Nurse Care Managers, Chronic Disease Managers, healthcare providers, and center teams to provide patient support and address non-clinical needs.