Experience using Salesforce or other Customer Relationship Management (CRM) systems and/or other programs or applications to track community interactions, outreach activities, program participation, and/or performance metrics and team activity, generate reports, and coordinate marketing, web, or branding deliverables. This position serves as the positive link between the Client, the community, and various stakeholders to create trust and an enduring relationship for the Client; conducts the more complex staff work in connection with business development and engagement in multiple project areas and corridors, preparation and dissemination of informational materials, training, mitigation, and rapid response resolution.