Liberty Lake, WA30+ days ago
The ideal candidate brings deep hands-on ServiceNow CSM expertise, strong business process acumen, and the ability to work authentically and agilely across crossfunctional teams-including Customer Success, DevOps, Integration, Security/Compliance, and system implementation partners. 5-10 years of ServiceNow experience, including 3-5+ years dedicated to CSM Pro/Pro+ (Entitlements/SLA, Case/Tasking, Playbooks/Flow Designer, Portal/Service Catalog, KCS Knowledge, Outage, Virtual Agent/Now Assist, Performance Analytics).